Premier Relationship Officer, South Melbourne

**Some career choices have more impact than others.**

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Partner with our customers on appropriate products and services. Acting as the brand ambassador for HSBC in our branch as you liaise directly with our valued customers. Introduce, promote and assist customers with digital banking solutions to meet their needs. Fulfil customer’s needs by providing tailored solutions to achieve and grow their financial goals with a focus always on adding value and to customer circumstances. Participate in ongoing training and development opportunities that will deepen your skills and expertise.

This excellent opportunity is a parental leave cover, available at our South Melbourne Branch on a 12 month Fixed Term Contract.

**Your main responsibilities will include**:

- Providing support to Premier Relationship Managers in ensuring all data entry are accurately inputted and completed in a timely manner.
- Ensuring all credit submission and documentation are appropriately completed.
- Acting as quality control person for all information completed by Relationship Managers.
- Assisting in identifying the client’s financial service needs and offering appropriate options on financial services and personal credit products.
- Being the first point of contact for customers when required and providing premium customer service.
- Proactively working with internal parties to ensure the smooth facilitation of referrals and loans.
- Providing support to Premier Relationship Managers in complaints handling.

Requirements

**To be successful in this role you will need**:

- Minimum Higher School Certificate or equivalent certification/education
- A minimum of 2 years customer service experience within a Financial Services environment
- A passion for delivering first-class customer service to a diverse client base.
- Strong communication and interpersonal skills.
- A strong attention to detail and a commitment to teamwork.
- Well-developed analytical and problem solving ability.
- Demonstrated ability to manage multiple tasks with competing deadlines with flexibility and adaptability.
- Excellent time management skill
- Ability to work and thrive under pressure
- Strong history of policy compliance

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.

Applications from First Nations peoples are encouraged.