Store Manager

**Introduction**:
Dymocks Retail is a nationally recognised multi-channel retail brand with over 50 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery.

**Description**:
As a Store Manager at Dymocks you will lead your knowledgeable and passionate team to provide only the highest level of customer service.

You will certainly have a love of books, or gifts and stationery. More importantly, you will be passionate about achieving sales targets by getting our customers the right books, gift or stationery items for them every time they shop. You will be the sort of person who never wants to stop learning, not only from reading books, but from understanding what the new releases, gifts or stationery are.

You will have some great products to promote and sell to our customers from the most extensive range of books, gifts and stationery in Australia. You will also offer our fantastic Booklover Program to every customer so they can enjoy great benefits when shopping with Dymocks. As well as helping our customers find their perfect books, gifts or stationery, you will also be involved in keeping the store fully stocked, working on the registers and assisting in all of the duties involved in running a busy retail store.

Reporting to the National Operations Manager, in this role you will:

- Achieve store sales budgets
- Achieve Booklover sign up targets
- Achieve add on sales targets
- Build a culture of sales performance within the store driving this culture through your team
- Establish and achieve the profitability and sales goals identified in the annual budget
- Identify new sales opportunities
- Provide ongoing coaching and support to employees on how to best achieve sales
- Create effective and cost-efficient rostering for a small team of permanent and casual team members
- Manage inventory, including stock ordering, returns, and close management of aged stock to achieve balance between sales and service requirements and financial constraints
- Lead the team by demonstrating and embodying highly developed sales skills and leadership behaviours
- Recruitment and onboarding of new store employees
- Update employees regularly on new product knowledge, identifying and acting upon any individual training needs
- Conduct regular store management meetings to provide direction, receive feedback, and maintain a well informed team
- Provide training and development opportunities to support achievement of objectives and Store succession plan
- Ensure that contingency plans are in place to manage unplanned interruptions to business
- Monitor and maintain company-mandated processes and procedures throughout the store
- Maximise the outcomes of national marketing programs, develop and implement local store marketing and events within style and budget settings
- Monitor and manage store compliance activities, audit and operational expenses
- Report to the business on achievements and future initiatives
- Establish and maintain consistent service and merchandising standards throughout the store

**Skills and Experiences**:
**The successful applicant will have**:

- 5 years + Store Management experience, ideally in books, stationery, and/or gifting
- Previous experience achieving personal KPIs and driving store team to achieve collective KPIs (budget, conversion, ATV, UPT, etc)
- Demonstrated knowledge of visual merchandising techniques
- Passion for and knowledge of our products - our range gets bigger every week
- Ability to provide superior levels of service to every customer, every time they shop, and inspire your team to do the same
- Able to work quickly, accurately and with attention to detail
- Self-motivated and team orientated
- Strong communication skills
- Strong leadership skills
- Proficient in using retail systems, Advance Retail highly desirable
- Proficiency in using Kronos Workforce Ready highly desirable
- Ability to comfortably lift 20kgs