Knowledgebase Author

6 days ago

Canberra, Australia Canberra Consulting Full time

**Location**:ACT

**Duration**:9 months + 12-month extension

**About us**

Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both you and our client are a good match and that we give you every opportunity to succeed.

**The Opportunity**

We have a fantastic opportunity for a

**Your responsibilities in your new position**:

- **Development**:Develop, implement, and maintain knowledgebase including systems, tools, resources, artefacts, and training modules
- ** Document**:Write and maintain technical documentation and service management system design specifications
- ** Stakeholder Engagement**:Develop and support key internal and external relationships, including managing stakeholders to achieve work area and agency goals.
- ** Management**:Manage knowledgebase content throughout the documentation lifecycle, including document creation, review, implementation, upkeep, reviews, responses to feedback, and managing topics

***

**To be successful in this role, you will need**:

- Knowledge and experience in documenting service desk support artefacts and tools for clients
- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations

**_Does this sound like a perfect role for you? Interested in hearing more? Give our Recruitment Consultant, Micaela a call on 0434 599 635, for a confidential discussion._**
JO-2209-3469

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