Audio Visual Analyst

3 days ago

Sydney, Australia KPMG Full time

Our National Digital Collaboration team represents the "face of Audio Visual/Video Conferencing & IT". We focus on providing the highest level of customer service using innovative solutions, as quickly and efficiently as possible. Essential to the role is your fascination and love of technology and your desire to try new things and see how they work. You understand that it is important not only to help fix equipment, but to build positive customer relationships with free technical advice and timely repairs. **Your Opportunity** As an NDC Audio Visual Analyst in the NDC team, you will play a key role in: - Ensure consistent and reliable Audio Visual, Video Conference Systems and IT equipment are maintained within Service Level Agreements. - Identify and locally escalate support requests that are symptomatic of an unresolved underlying problem in Audio Visual, Video Conference and IT services. - Testing and maintenance coordination of all audio-visual equipment and back-end infrastructure including software, firmware and hardware upgrades. - Record all relevant information including progress accurately Service Request in ITSM Tool (ServiceNow) in accordance with KPMG Policy and Processes. - Collaborate with Level 2 (Network, Hosting & ITS) and third-party vendors. - Actively identify areas for process improvement and make recommendations to Team Leaders. **How are you extraordinary?** - You are committed to providing fantastic customer service, with kindness and empathy at the heart of every interaction. - You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team. **Your Experience** At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include: - 2+ years’ experience in Video Conferencing/Audio Visual - Microsoft Teams Rooms, Crestron, QSC & Biamp experience highly regarded - Excellent customer service with the “white-glove” treatment - Tertiary level qualification and/or relevant experience - Vendor certification/s highly regarded - MCP qualification and/or relevant experience - VC/AV qualifications, experience highly regarded. **Additional Information**: KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture. At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more. **_ At KPMG every career is different, and we look forward to seeing how you grow with us._

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