Customer Service Team Leader

Join a growing diagnostic medical imaging company, with clinics across Australia
- We invest in our people through tailored personal & professional development
- Located next to Bronco's Club

**About Qscan**
Qscan is an organisation that is passionate about seeing employees reach their potential. We want to see you develop, grow, and excel personally and professionally. Working for us is more than just a job, it is an opportunity to see what you are truly capable of. We are a bunch of people who are always trying to stretch ourselves, to see how far we can go, and how much we can achieve together, as a team. Working for Qscan means every day is an opportunity to learn something new, do something hard, and accomplish things you never thought were possible. If you aspire to do more and be more, we want to help you get there.

**The Opportunity**

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From our receptionist, to our clerical team, our Red Hill Clinic the way in servicing our patients with excellent patient care. Our value of our patients, our clinic and our fellow staff are above all the reasons to our success.

We are seeking a Customer Service Team Leader with exceptional leadership skills and experience in the medical industry to join the team at our
**Qscan Red Hill Clinic**. This is a
**full-time position **that offers flexibility with shifts but requiring some availability for weekend work. The Red Hill Clinic is an interventional, sporting and clinical trial clinic, that work closely with sporting teams.

**On a day to day, you would**:

- Be responsible for the daily management and supervision of our customer service/clerical team (including rostering)
- Work collaboratively within a multi-disciplinary team to ensure the effective operation of customer service systems and processes
- Be the point of escalation for the team in relation to customer service enquiries, feedback or complaints
- Participate in general management duties including performance management/disciplinary concerns, identifying training/development, and assisting with recruitment activities

**How You’ll Benefit**
- Flexible working hours for work/life balance
- Competitive salary and allowances
- Personal and professional training and development programs
- Access to our Qscan Group Social Club - including events, giveaways and monthly raffles
- Access to local/team events and rewards
- Paid parental leave
- Uniform allowance
- Annual flu vaccinations
- Wellbeing Gateway App to enhance your mental health and wellbeing
- Access to our Employee Assistance Program (Assure)

**About You**

Alongside your experience in radiology (or similar field) and management, you have a strong understanding of customer service practices and are an organisational whizz. You will also have:

- Well-developed communication and interpersonal skills
- The ability to practice professionalism and manage confidentiality with patients and staff
- A strong desire to gain experience in a leadership position
- The ability to remain calm and work effectively under pressure
- You are welcome here. We strive to foster a diverse and inclusive work environment where people feel safe and valued for their unique contributions. We incorporate new and different ways of thinking and collaborating in the way we do our business and service our communities. _
- At Qscan, Environmental, Social and Governance considerations are important to us - we want to further promote innovation and foster creativity while operating in a sustainable way._
- We know this sounds ambitious but we also know we can achieve our big goals with a great team. We want the best people working for us. Come join the team. You are welcome here_