Resident Experience Coordinator

Are you a caring, tech savvy person who loves to plan events and activities? Come and lead our Resident Experience team and delight our residents
- Think outside the box to plan and deliver bespoke activities and events
- Support our residents to become tech savvy with the Ryman resident app
- Lead our village Resident Experience Team to delight our residents

**About Ryman**

Welcome to Ryman We're a growing and agile organisation with a culture based on kindness, and excellence. We're one of New Zealand and Victoria's fastest growing employers, with career options across a range of different sectors — from construction and nursing, to sales, village, design, technology and office roles.

We take pride in the fact that our people are naturally empathetic and caring. In fact, we believe that's essential to the way we work We think our people are one of a kind.

**About the Role**

Delighting our residents has always been Ryman's point of difference and our Resident Experience team is responsible for making this happen

We have an exciting opportunity to join our team as a Resident Experience Coordinator. This brand new role is responsible for delivering an enhanced resident experience for independent residents through technology and a resident centered activities and lifestyle programme.

We have a part time position available in our Beautiful Deborah Cheetham Retirement Village in Ocean Grove, working Tuesday to Saturday 1300 - 1930. This position will commence as soon as possible.

In this role you will:

- Lead the village Resident Experience Team to develop, coordinate, and deliver a bespoke, fun, and engaging activities and lifestyle programme tailored to your residents' specific interests.
- Drive engagement in the use of the resident app and virtual events, and other available technologies by supporting residents with one-on-one support and technology workshops.
- Be responsible for ensuring the activities calendar and village updates are kept up to date keeping your residents engaged with the app.
- Facilitate focus groups to understand your residents' ideas and interests for the ongoing development of the village activities and lifestyle programme.
- Be the village champion leading village participation in intervillage wellness and engagement projects.
- Organise group excursions for the enhanced activities programme, giving residents opportunities to try new and exciting things
- Build positive relationships with residents, external providers, and community groups to ensure the successful running of the programme.

**About You**

To thrive in our supportive and caring environment you will have:

- Strong empathy and patience with elderly residents
- Outstanding communication skills
- Ability to think outside the square and manage the organisation of events
- Technology savvy and ability to quickly pick up new systems
- Have a valid Responsible Service of Alcohol (RSA) or willing to attain
- A reliable, friendly, and professional manner

**Ryman Perks**
- Work in a facility that operates more like a family business. We are well resourced and have great care ratios
- Fun, friendly and supportive team environment
- Monthly employee recognition
- Receive a complementary designer uniform
- Opportunities for professional development and career progression
- Receive a Ryman Team Benefits card with discounts from 45+ well-known brands

If you're our KIND of person we'd love to hear from you
- Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._