Resident Services Manager

2 weeks ago

Ocean Grove, Australia Ryman Healthcare Full time

Foster a culture of excellence across our village service functions, to ensure our teams continually deliver on our philosophy - that is 'good enough for Mum and Dad'
- Enjoy a rewarding, fast-paced role with heaps of variety
- Develop your leadership skills through our bespoke LEAP programme
- Oversee all aspects of 5 star village service delivery

**About Ryman**

Welcome to Ryman We're a growing and agile organisation with a culture based on kindness, and excellence. We're one of New Zealand and Victoria's fastest growing employers, with career options across a range of different sectors — from construction and nursing, to sales, village, design, technology and office roles.

We take pride in the fact that our people are naturally empathetic and caring. In fact, we believe that's essential to the way we work We think our people are one of a kind.

**About the role**

We have an exciting opportunity to join our leadership team as a Resident Services Manager at Deborah Cheetham Retirement Village** **in Ocean Grove**. **This is a full time role working Monday to Friday 0800 - 1600. Flexibility is a must, as part of the role you're required to be on call

At Ryman, our Resident Services Manager wears many hats. Whilst leading with kindness and clarity, this role is a key player in our multi-disciplinary village leadership team. Whilst working closely with the Village Manager, Clinical Manager and Facilities Manager, in this role you will:

- Lead the effective delivery of the Village service functions which includes our laundry and administration teams
- Have oversight for all risk management and health and safety related processes for the village
- Be responsible for Human Resource tasks within the village including inductions, recruitment, training, performance reviews and payroll assistance
- Actively managing the roster for Auxiliary teams ensuring adequate staffing levels are maintained
- Providing leadership at the Village in the absence of the Village Manager

**About you**

To thrive in our fast-paced and varied environment you will:

- Have proven management experience with a preference for Health and Safety experience/training
- Be skilled at juggling conflicting priorities
- Enjoy building meaningful relationships with our staff, our residents and their families
- Have a comprehensive knowledge of continuous improvement systems and processes
- Place a high emphasis on customer service and work hard to deliver exceptional service to our residents
- Be an outstanding communicator that is both professional and empathetic

**Ryman Perks**

As part of the Ryman team you will:

- Develop your leadership skills in our unique LEAP programme
- Work in a facility that operates more like a family business. We are well resourced and have great care ratios
- Fun, friendly and supportive team environment
- Monthly employee recognition
- Receive a complementary designer uniform
- Opportunities for professional development and career progression
- Receive a Ryman Team Benefits card with discounts from 45+ well-known brands

If you're our KIND of person we'd love to hear from you
- Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._

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