Customer Banking Specialist Relief

6 days ago

Melbourne, Australia Commonwealth Bank of Australia Full time

Customer Banking Specialist Relief
- We are a customer and community focused network of branch colleagues
- Together we can create brilliant customer experiences that matter
- **Part Time 20 hours per week**:

- **Monday to Friday: 9.15am - 1.15pm**

**See yourself in our team**

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

**Do work that matters**

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.

**More specifically you will**:

- Provide support to other local branches when needed; **Donald, Charlton, St Arnaud, Birchip, Warracknabeal and,Hopetoun - **must be able to travel
- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
- Engage with customers by participating in community events and fundraising activities
- Look out for the safety and wellbeing of your team
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

**We're interested in hearing from people who**
- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 26/08/2024

Job ID REQ215218

  • Customer Banking Specialist Relief

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Eaglehawk **We are seeking a Permanent Part time Customer Banking Specialist Relief to join our Eaglehawk team.** - **Part time 30 hours per week**: - **Monday to Friday: 9.30am - 4.00pm** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking...

  • Customer Banking Specialist Relief

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $120,000 - $150,000

    **We are seeking a Customer Banking Specialist Relief to join our part-time team**This role involves working collaboratively with colleagues and managers to deliver exceptional customer experiences.The key responsibilities of this position include:BUILDING STRONG RELATIONSHIPS WITH CUSTOMERS THROUGH MEANINGFUL CONVERSATIONSWORKING WITH CUSTOMERS TO HELP THEM...

  • Customer Banking Specialist Relief

    6 days ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Noble Park We are seeking a Permanent Part time Customer Banking Specialist Relief to join our Noble Park branch team. **31 hours per week**: Monday: 9.30am - 4.15pm Tuesday: 9.30am - 4.15pm Wednesday: 9.30am - 4.15pm Thursday: 9.30am - 4.00pm Friday: 9.30am - 4.15pm **Do work that matters** As the public face of...

  • Customer Banking Specialist Relief

    6 days ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Springvale - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **31.25 hours per week**: - **Monday - Friday: 9.30am - 4.15pm** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team...

  • Customer Banking Specialist Relief

    1 week ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Donald - Together we can create brilliant customer experiences that matter - **20 hours per week**: - **Monday - Friday: 9.15am - 1.15pm** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small...

  • Customer Banking Specialist Relief

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Please note that rosters are predetermined.Before applying, please ensure you are available to cover the following roster Part Time Roster (20 hours per week) : Monday : 12.00pm – 4.00pm Tuesday : 12.00pm – 4.00pm Wednesday : 12.00pm – 4.00pm Thursday : 12.00pm – 4.00pm Friday : 12.00pm – 4.00pm Travel will be required for this role.The successful...

  • Customer Banking Specialist Relief

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Melbourne NW Area **Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster** **Part Time Roster (20 hours per week)**: - Monday: 12.00pm - 4.00pm - Tuesday: 12.00pm - 4.00pm - Wednesday: 12.00pm - 4.00pm - Thursday: 12.00pm - 4.00pm - Friday: 12.00pm -...

  • Customer Banking Specialist Relief

    1 week ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Melbourne CBD Area **Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster** **Part Time Roster (20 hours per week)**: - Monday: 12.00pm - 4.00pm - Tuesday: 12.00pm - 4.00pm - Wednesday: 12.00pm - 4.00pm - Thursday: 12.00pm - 4.00pm - Friday: 12.00pm...

  • Customer Banking Specialist Relief

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Melbourne CBD **Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster** **Part Time Roster (25 hours per week)**: - Monday: 11.00am - 4.00pm - Tuesday: 11.00am - 4.00pm - Wednesday: 11.00am - 4.00pm - Thursday: 11.00am - 4.00pm - Friday: 11.00am -...

  • Customer Banking Specialist Relief

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief - Melbourne NW Area **Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster** **Part Time Roster (20 hours per week)**: - Monday: 10.00am - 2.00pm - Tuesday: OFF - Wednesday: 9.30am - 4.00pm - Thursday: 9.30am - 4.00pm - Friday: 10.00am -...