Duty Manager

**Job Number** 24090308

**Job Category** Rooms & Guest Services Operations

**Location** Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as a Duty Manager and thrive with our open thinking and open expression. We love our Talent to have vibrant style they’re not afraid to show. That’s what makes working at Aloft different, by design.

**Position Summary**:

- Manage day-to-day operations and ensure the quality and standards of the hotel are met
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
- Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
- Build and strengthen relationships with existing and new travellers to enable future bookings
- Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

**About You**:

- Experience with OPERA property management system or similar
- Relevant experience in a similar managerial role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- Hold or willing to obtain an Approved Managers Card
- Able to act as a role model and willing to train new associates

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Salary Range: $70,000.00 - $75,000.00

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.