Product Operations Lead

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday - commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro
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About the role

As the lead for our Product Operations at Tyro, you will play a critical role in ensuring that Tyro’s products are developed with world class quality, efficiency, consistency and in a compliant manner. Working alongside product managers, designers, engineers, risk specialists and business stakeholders, you will be the connective tissue that helps teams focus, collaborate, and deliver at scale. This is an ideal role for someone who is process-oriented, thrives in a dynamic environment, and has a passion for building high-performing product organisations.

What you'll do

Product Rituals & Operating Rhythms:
- Design, coordinate, and continuously evolve our product operating cadences, including annual planning, half-yearly planning, monthly product reviews, and weekly team check-ins.- Work with engineering to iterate on the product launch methodology to ensure high quality, high velocity shipping of key product features.- Bring structure and impact to how we plan, execute, and measure product initiatives across a complex, multi-squad environment.

Reporting & Insight:
- Drive the coordination and consistency of product team reporting—bringing clarity to product health, velocity, and impact through well-crafted dashboards and narratives.- Review and ensure the consistent scoring and updating of key metrics such as OKRs.

Process & Tooling:
- Identify bottlenecks, friction points, and inconsistencies in the product development lifecycle—then lead the design and implementation of scalable improvements.- Champion internal tooling and documentation hygiene, ensuring teams are equipped with the right resources and clarity.- Highlight improvement opportunities to common artefacts such as PRDs, roadmaps and other key documents across the portfolio

Governance, Risk & Compliance:
- Partner with risk and compliance teams to ensure product squads are meeting their obligations, including monitoring of control execution and proactive issue remediation.- Maintain visibility over policy changes and translate requirements into product team workflows.

Team Culture & Onboarding:
- Play a key role in building a strong, connected product culture that reflects Tyro’s values—facilitating initiatives that improve team cohesion, collaboration, and trust.- Own and continually improve the onboarding experience for new product team members, helping them hit the ground running with clarity on “how we build at Tyro.”

Cross-Functional Enablement:
- Serve as a trusted point of coordination between product and teams such as engineering, finance, marketing, operations, and legal—bringing alignment and momentum to strategic initiatives.- Facilitate clear roles, responsibilities and decision-making frameworks (e.g. DACIs) across initiatives.

What You’ll Bring- 5+ years in product operations, product management, or strategic program management within a technology company.- Experience designing and executing complex operating rhythms at scale.- Excellent organisational and stakeholder management skills; you’re comfortable working with everyone from senior leadership to squad-level contributors.- Deep empathy for product teams and a passion for enabling them to do their best work.- Ability to balance structure and flexibility—knowing when to formalise and when to adapt.- Strong communication skills, both written and verbal, and a knack for simplifying the complex.- Proficiency in using product collaboration and planning tools (e.g. Conflue