Rooms Division Manager

2 days ago

Surfers Paradise, Australia Mantra Towers of Chevron Full time

Located in the heart of Surfers Paradise, **Mantra Towers of Chevron** is made up of three majestic towers rising above 50 levels of apartments. Guest facilities include a private sanctuary featuring a sandy beach, expansive pools, elaborate sub-tropical gardens and manicured lawns - the perfect place to take your career up a notch.

A fantastic opportunity has become available for an experienced and people savvy
**Rooms Division Manager** to lead our wonderful team. Reporting to the General Manager, you will be responsible for the Front Office operation, Housekeeping and Maintenance. Balancing a high level of guest satisfaction with a focus on controlling expenses will be the key to ensuring the financial success of the department.

**To be successful you will possess following characteristics and skills**:

- A demonstrated history of achieving financial targets and working within a budget;
- Knowledge of SIHOT PMS will be highly regarded;
- Experience in coaching and developing a team, recruitment and performance management;
- Sound organisational, time management and computer literacy skills;
- Strong attention to detail, interpersonal and communication skills.

**Key Duties & Responsibilities**:

- Maintaining a high level of service culture and engagement within Front Office, Maintenance and Housekeeping;
- Developing and implementing revenue initiatives;
- Overseeing the Housekeeping department, providing regular feedback and coaching to ensure product is in line with guest expectations;
- Overseeing the administration of PMS, Guest Accounts, AR and Guest Ledger;
- Effective liaison and communication of forecasts, business plans and end of month accounting procedures;
- Ability to handle all complaints immediately, courteously and satisfactorily;
- Relieving the General Manager in their absence.

**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of special team member rates across Australia - from 30% off

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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