Customer Implementation Specialist

2 days ago

Redfern, Australia OneStop Full time

**Why choose OneStop?**

Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology. Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods, and provide supply chain participants the best on the go IT solutions and services.

At OneStop we:

- Promote a positive work-life balance, primarily working from home in an ultra-hybrid model.
- Provide ongoing training, development & career opportunities.
- Are a team of customer centric, agile innovators.
- Have regular all staff collaboration days.

At OneStop we want you to bring your true self to work. We are energised by our individuality, unique perspectives, and differing experiences. We believe that all team members should feel valued, respected and safe irrespective of their sex, marital status or pregnancy, race, age, sexual orientation, gender history, religious or political beliefs, impairment, family responsibility or family status.

We champion a “safe to fail” environment in which we learn from each other, share ideas and are guided by our OneStop values of:
**We are purposeful - We make things simple - We are inventive - We achieve together**

**The opportunity at OneStop**

As a Customer Implementation Specialist, you are responsible for implementing OneStop products to various customer sites, acting as the conduit between the business and our customers. You are required to understand what the implementation looks like from the perspectives of all stakeholders, and be actively engaged in the implementation process. This process consists of actioning the agreed implementation plan, communicating with and supporting the customer on their implementation responsibilities, and owning the BAU support handover for our Customer Service Team.

**Working in the team you will**:

- Be an active member of the implementation team, supporting their goals and customer expectations.
- Support the training of product end users.
- Support the implementation team in the change management required during introduction and deployment of new systems to customer sites.
- Facilitate data entry or conversion activities for setup and configuration of software for new and existing customers.
- Understand customer needs and their operations.
- Update user guides to support customer needs.
- Occasionally travel to customer sites, both interstate and overseas.
- Play an active role within our department’s Process Excellence (PEX) initiative projects.

**What will you bring to the role?**
- Microsoft Office skills to an intermediate level, especially Excel.
- Excellent communication skills, both written and verbal; with the ability to engage with stakeholders at all levels internally or externally.
- Ability to listen and understand client requests, and then take appropriate action.
- Have a proactive approach to working and the ability to self-motivate, plan, organise and prioritise activities based on outcomes required.
- Ability to work cooperatively and collaborate in a professional team environment.
- Ability to identify, analyse and solve business and operational problems.
- Ability to take accountability of tasks and to oversee them to completion.

Nice to have, but not essential:

- Project coordination experience.

**What’s next?

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