Servicenow - Test Lead

Voted #4 Best Place to Work in Australia
- Great work/life balance and genuine flexibility
- High Profile Customer base across Public and Private Sector

**About The Company**:
At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.

**Why this role exists**

The Test Lead role at its core endeavours to provide assurance to the customer vision to demonstrable outcomes and effective IT Solutions. With key focus on understanding stakeholder business requirements, technical solution requirements, processes, and expected outcomes to be achieved, the function performed by the Test Lead plays a key role in ensuring customer solutions are delivered to the highest of quality.

**Role Context**

Working with both internal and external customers - the Test Lead is a trusted advisor to ensure delivery meets customer expectation. Success in the role is underpinned by strong relationships and strong technical knowledge. The Test Lead will be required to operate as a major contributor to quality assurance efforts of technical solutions delivered by AC3, to ensue risk and impact is managed and mitigated through AC3 Testing efforts.

**Experience & Skills**
- At least 5 years’ experience in a test lead role within IT Service Management (ITSM)
- Proven experience managing multiple tasks in a busy environment
- Demonstrated ability contributing to project initiatives utilising various project methodologies (Agile, Waterfall, etc.)
- Ability to design, build, review and execution of test cases for ServiceNow or similar ITSM platforms.
- Experience working with stakeholders at all levels of the organisation.
- Experience in establishing testing Frameworks
- Ability to provide accurate estimations for testing effort
- Build and document Test Plan and Test Strategy.
- Aptitude to understand and align to customer testing frameworks
- Tertiary qualifications in Information Technology or a related field
- ITIL Foundation certificate
- ITIL certifications
- ServiceNow Pre-Sales certifications

**Desirable**
- Relevant technical and IT product knowledge, particularly in relation to ITSM Systems & Processes
- Testing experience outside of ITSM: Integrations, GRC, ITOM, HR, Security Operations
- Experience using various testing tools
- ServiceNow knowledge

**Benefits**
- $125,000 Base + Super + Allowances
- Genuine flexibility and work/life balance.
- Company benefits including discounted lifestyle services such as novated leasing and health insurance
- Convenient Sydney CBD location - Brand new offices
- Work with proactive and open minded leadership that genuinely care and collaborate to create effective outcomes
- Work for an organisation that prioritises company culture and employee satisfaction

**Culture**

As number 4 on Australia’s Best Places to Work list, it’s clear that culture is a top priority here at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question.

We keep it simple and live by our fours ways of being:

- Own It: If I say I’m going to do it, I do it. And I give it my all.
- Better It: I take the current status quo and make it better.
- Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough.
- Enjoy It: I take my work seriously, but don’t take myself too seriously

We’d love for you to experience the AC3 way for yourself
- Every position at AC3 will require to undergo a National Police Check._