Desktop Support Technician

15 hours ago

Mulgrave, Australia Technocore Global Solutions LLC Full time

1.1. FTE Skillset

1.1.1. Two to three (2-3) year’s providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

1.1.2. Client insists on Background checks be provided for all Technicians with auditable reference to Education and Qualification and Previous Employment history.

1.1.3. Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.

1.1.5. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.

1.1.6. Ability to lift / move computer equipment weighing up to 50Lbs.

1.1.7. Skilled in desk side support and PC break/fix including basic administration of Windows O/S. Subcontractor to identify through transition and communicate in advance the dispatch locations where basic MAC O/S support may be required as a smart hands event. Once the locations and quantities are known, Client and WWTS will mutually agree a support strategy for Mac O/S support.

1.1.8. Client prefers where commercially practical that the ‘Subcontractor’ use technicians with an Associate’s Degree in Electronics and CompTIA A+ Certification. Where the Subcontractor is unable to do this, they will ensure and certify that technicians meet ‘Subcontractors’ own internal required standard. A ‘Client’ specific technician certification program will be introduced during transition.

1.1.9. Experience with Anti-spyware and Anti-virus software.

1.1.10. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

1.1.11. Evaluation and installation of primary and peripheral computer and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Client.

1.1.12. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Client.

1.1.13. Good written and oral communications skills with clients and management. Good people skills. FTE will speak local language and English to facilitate communication with Client.

1.1.14. Ability to work with deadlines and complete tasks on-time.

1.1.16. All the FTE’s should have valid mobile phones and number of the same need to be shared as required.

Schedule:

- 8 hour shift
- Day shift

Ability to Relocate:

- Mulgrave, VIC 3170: Relocate before starting work (required)

Work Location: In person

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