Customer Service Manager

4 days ago

Sydney, Australia GJK Facility Services Full time

**Introduction**:
BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

As a member of the GJK Facility Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.

**About the role**:
In your role as a Client Service Manager, you will hold a vital position in guaranteeing that our clients experience exceptional service, all while guiding a team of committed cleaning experts.

**Responsibilities**:

- Develop and maintain strong relationships with our clients, understanding their cleaning needs and expectations.
- Oversee a team of cleaning staff, including training, scheduling, and performance management.
- Conduct regular site inspections to ensure the highest quality of cleaning services.
- Respond promptly to client inquiries, requests, and concerns.
- Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
- Monitor and maintain inventory of cleaning supplies and equipment.
- Implement and enforce safety protocols and procedures.
- Prepare reports and metrics to track cleaning performance and client satisfaction.
- Continuously seek opportunities for process improvement and efficiency.

**Experience**:

- Proven experience in client service management within the cleaning industry.
- Experience in a Rail Cleaning operation preferred, but not essential.
- Strong leadership and communication skills.
- Exceptional problem-solving abilities.
- Detail-oriented with a commitment to quality.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Valid driver's license.
- Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.

**What’s on Offer**:
- Comprehensive training and ongoing professional development.
- A supportive and collaborative work environment.
- Opportunities for career advancement.

We offer an extensive onboarding program and support to help you settle into your new role.

  • Customer Service Officer

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...

  • Customer Service Officer

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Customer Service Representative

    6 days ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Representative

    5 days ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Customer Service

    2 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service (Facilities) Officer** **Location**:Sydney CBD and Parramatta (close to Central and Parramatta Station with flexible working options) **Clerk Grade**:3/4 Full-time, Temporary opportunity (immediate start, until 30 June 2025) **Salary range**:$79,032 to $86,539 plus super **About the Department** **The Department of Customer Service...

  • Customer Service Officer

    7 days ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Service Officer, Gosford, Ongoing**- Salary starting from $75,992 + 10.5% super- Status: Full time, Ongoing role- Location: Gosford- Operational role providing onsite (face to face) customer service 5 days per week**About the role**:Deliver high quality customer service providing assistance, information and customer support services to facilitate...

  • Service Operations Manager

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Clerk Grade**:DCS Clerk Grade 11/12 (base salary range $145,378 - $168,130 + super) **Employment type**: Ongoing / Permanent fulltime position In-office requirements & Hybrid This role sits within the CIO Division in the Service Operations team at DCS. **About this role**: Are you seeking a new and challenging position, then look no further! This...

  • IT Service Management Analyst

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **IT Service Management Analyst** **Clerk Grade: 7/8, base salary starting at $110,266 - $122,058 plus superannuation** **Employment Type: Ongoing, full-time opportunity** **Office requirement: Attendance in the office 2 days per week, 4PSQ (Parramatta) will be the primary office** **This role sits within the GSS Division in the Service design and CSI...

  • Manager Customer Care, Intake and Triage

    2 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Customer Care, Intake and Triage** **Branch and Division**:Issues Resolution/Fair Trading Operations **Location**: Parramatta/Flexible **Term**: Ongoing/permanent **Grade**: Clerk Grade 11/12 **Salary range**: $139,787 - $161,663 + Super **Closing Date**: Tuesday 29th October (at 9.59am) **About the Role**: An exciting opportunity has become...

  • Manager, Service Operations

    4 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Service Operations** **Grade 11/12, Ongoing** **About this role** As the Manager, Service Operations you will be responsible for overseeing a multi-disciplinary team whilst leading and managing IT incident management and service request activities and processes. You can see the bigger picture within our large and complex Organisation to ensure...