Customer Service Manager

7 days ago

Sydney, Australia GJK Facility Services Full time

**Introduction**:
BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

As a member of the GJK Facility Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.

**About the role**:
In your role as a Client Service Manager, you will hold a vital position in guaranteeing that our clients experience exceptional service, all while guiding a team of committed cleaning experts.

**Responsibilities**:

- Develop and maintain strong relationships with our clients, understanding their cleaning needs and expectations.
- Oversee a team of cleaning staff, including training, scheduling, and performance management.
- Conduct regular site inspections to ensure the highest quality of cleaning services.
- Respond promptly to client inquiries, requests, and concerns.
- Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
- Monitor and maintain inventory of cleaning supplies and equipment.
- Implement and enforce safety protocols and procedures.
- Prepare reports and metrics to track cleaning performance and client satisfaction.
- Continuously seek opportunities for process improvement and efficiency.

**Experience**:

- Proven experience in client service management within the cleaning industry.
- Experience in a Rail Cleaning operation preferred, but not essential.
- Strong leadership and communication skills.
- Exceptional problem-solving abilities.
- Detail-oriented with a commitment to quality.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Valid driver's license.
- Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.

**What’s on Offer**:
- Comprehensive training and ongoing professional development.
- A supportive and collaborative work environment.
- Opportunities for career advancement.

We offer an extensive onboarding program and support to help you settle into your new role.

  • IT Service Management Analyst

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **IT Service Management Analyst** **Clerk Grade: 7/8, base salary starting at $110,266 - $122,058 plus superannuation** **Employment Type: Ongoing, full-time opportunity** **Office requirement: Attendance in the office 2 days per week, 4PSQ (Parramatta) will be the primary office** **This role sits within the GSS Division in the Service design and CSI...

  • Manager Systems

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Systems & Support Services, Office of the Independent Review Officer** **Clerk Grade**:11/12 **Annual Salary Range**:$149,739 - $173,174 + superannuation **Employment Type**:Temporary (12 months), Full-time **Location**:Darlinghurst, Sydney **The organisation** The IRO is an independent statutory office established under the Personal Injury...

  • Manager, Service Operations

    5 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Service Operations** **Grade 11/12, Ongoing** **About this role** As the Manager, Service Operations you will be responsible for overseeing a multi-disciplinary team whilst leading and managing IT incident management and service request activities and processes. You can see the bigger picture within our large and complex Organisation to ensure...

  • Manager Medical Services

    5 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Medical Services - Grade 11/12** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Manager, Medical Services to join their team! **Benefits** - Fulltime ongoing role based in Sydney CBD - Grade 11/12; Salary package ranging from $ 134,411 - $155,445 per annum plus super - Genuinely...

  • Manager Dispute Services

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Dispute Services - NSW Rental Commission** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex...

  • Associate Customer Resolution Officer

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Customer Resolution Officer** **SNSW Grade**:5/6 **Employment Type**:Ongoing Full-time **Location**:This role can be based in McKell, Parramatta or Gosford. Hybrid and flexible working conditions available. In office presence required 2-3 days a week as per DCS directive. **Salary range**:$88,123 - $100,708 plus 11.5% Super **About the...

  • Regulatory Service Officer

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Regulatory Service Officer - Response Triage and Enforceable Undertakings, SafeWork NSW** **Grade**: Clerk 3/4 **Salary**: $84,659 - $92,701 + Superannuation **Location**: Gosford or Parramatta **Term**: Ongoing **Closing Date: Monday 22nd September 2025 (9:59 AM)** **About the Role** The Investigations and Enforcement Directorate is responsible for...

  • Service Coordinator

    1 day ago

    Sydney Western Suburbs, Australia NSW Department of Customer Service Full time

    **Service Coordinator** **Salary: SNSW Grade 6 ($91,004 - $96,835 plus employer's contribution to superannuation and annual leave loading)** **Location: Merrylands Service Centre** **Employment Status: Full-time - Talent pool, temporary/ongoing** If you are passionate about supporting teams to deliver positive face to face customer service experiences in a...

  • Network Services

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x ongoing, full-time or part-time opportunity **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and Operations Officer to...

  • Network Services

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x temporary 12 month opportunity available, full-time or part-time **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and...