
Customer Service Manager
7 days ago
**Introduction**:
BETTER EXPERIENCES, BETTER OUTCOMES
It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.
We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.
As a member of the GJK Facility Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.
**About the role**:
In your role as a Client Service Manager, you will hold a vital position in guaranteeing that our clients experience exceptional service, all while guiding a team of committed cleaning experts.
**Responsibilities**:
- Develop and maintain strong relationships with our clients, understanding their cleaning needs and expectations.
- Oversee a team of cleaning staff, including training, scheduling, and performance management.
- Conduct regular site inspections to ensure the highest quality of cleaning services.
- Respond promptly to client inquiries, requests, and concerns.
- Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
- Monitor and maintain inventory of cleaning supplies and equipment.
- Implement and enforce safety protocols and procedures.
- Prepare reports and metrics to track cleaning performance and client satisfaction.
- Continuously seek opportunities for process improvement and efficiency.
**Experience**:
- Proven experience in client service management within the cleaning industry.
- Experience in a Rail Cleaning operation preferred, but not essential.
- Strong leadership and communication skills.
- Exceptional problem-solving abilities.
- Detail-oriented with a commitment to quality.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Valid driver's license.
- Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.
**What’s on Offer**:
- Comprehensive training and ongoing professional development.
- A supportive and collaborative work environment.
- Opportunities for career advancement.
We offer an extensive onboarding program and support to help you settle into your new role.
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