IT Support Associate

1 week ago

Canberra, Australia Amazon Web Services Australia Pty Ltd Full time

2+ years of customer facing end user support experience within a complex and high volume environment.
- 2+ years of PC/laptop support including, troubleshooting, imaging, repair, deployment and asset management experience.
- 2+ years of Windows, Mac or Linux Operating systems support experience within a corporate setting.
- 1+ year experience working with server technologies, including AD, DFS, Print Services, SCCM.
- 2+ years of networking experience (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) supporting and maintaining a corporate network environment.
- Bachelor's degree in Computer science or IT related field.

At Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Amazon has an immediate opening for an IT Support Associate in Canberra, Australia.
Are you passionate about providing exceptional customer service and resolving technical challenges? Amazon's IT Services (ITS) team is seeking a driven and adaptable IT Support Associate to join our dynamic Canberra office.
As an IT Support Associate, you will be the site lead, responsible for delivering end-user support, infrastructure management, and audiovisual assistance. The role is to provide IT Support to Amazon employees (Amazonians). This is an exciting opportunity to work with a talented team and leverage cutting-edge, in-house AI tools like Amazon Bedrock to support our Amazonians.
Key job responsibilities
- Promptly research, resolve, and respond to user requests, ensuring high-quality support and meeting or exceeding customer expectations.
- Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-up.
- Collaborate with internal and external partners to process support requests, incidents, and project activities.
- Assist with triage and escalation of server, system, or network issues.
- Manage accurate inventory of Amazon-owned equipment.
- Provide hands-on and remote support for teleconferencing systems and AV presentation equipment.
- 3+ years of network support and maintenance experience.
- 3+ years of Windows, Mac or Linux Operating systems support experience within a corporate setting.
- 3+ years of customer facing end user support experience within a complex and high volume environment.
- Support of Teleconferencing systems and AV presentation equipment.

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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