Customer Service Clerk

2 weeks ago

Parkville, Australia The Royal Melbourne Hospital Full time

Job Description
- Customer Service Clerk

**Req ID**:3531

**Posting Start Date**:28/04/2025

**Advertisement End Date**:08/05/2025

**Work Location**:The RMH Parkville (City campus)

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

**Outpatient Customer Service Clerk - Casual**
**The Royal Melbourne Hospital**
- Join a dynamic team that prides itself on the positive experiences of their patients.
- Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities.
- Generous benefits including salary packaging and discounted parking.

**About The Royal Melbourne Hospital**

The **Royal Melbourne Hospital (RMH)** part of the Parkville Precinct and is one of Australia's leading public hospitals. As a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.

With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, effective and person-centred care to all Victorians. The Outpatients department are also active participants of the Safety Culture Program.

**Benefits of working at RMH**:

- Salary packaging options, earn up to $12,000 tax free earnings
- Discounted gyms and health centre access with Fitness Passport
- reward and recognition programs, comprehensive health and wellbeing programs including staff gym, health service, peer support and Employee Assistance Program (EAP) as well as discount parking.
- Fantastic learning and development opportunities

**About the Role**:

- Register patients and create referrals
- Manage waitlists
- Manage appointment requests
- Manage reception for face to face patients and Telehealth patients
- Follow up enquiries, online, SMS, via portal and telephone.
- Liaise with multidisciplinary team members

**About you**:

- You will be a kind person who finds purpose in ensuring access to care for patients.
- You are professionally presented and will communicate at a high standard when liaising with a cross section of stakeholders within the healthcare community.
- You will have had a minimum of 3 years administration experience.
- Your referees will confirm data entry skills of excellent accuracy.
- You will have had previous experience, and preferably professional training, in phone manner i.e. call centre position.
- You are able to excel in fast-paced environments and prioritise competing demands

For a confidential discussion please connect via the details below.

Caleb Granados 9342 4090

**Advertisement Contact (Name and phone)**:Caleb Granados 9342 4090

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