Customer Service Officer

2 weeks ago

Beresfield, Australia AMA Group Heavy Motor Full time

Join a supportive and collaborative team of professionals, where teamwork and cooperation are valued
- By delivering exceptional customer service, you'll contribute to the smooth operation of the site
- National Central offers competitive remuneration packages, recognizing and rewarding your skills and contributions

National Central Mechanic in Beresfield offers reliable and professional automotive services, ensuring top-notch repairs and maintenance on trucks and buses. For over 25 years, National Central Heavy Vehicle Mechanical Repairs have been the premier Diesel Mechanical workshops in the Hunter/Newcastle region. They offer a comprehensive range of services including auto electrical repairs, logbook servicing, wheel alignments, suspension repairs, and OBD diagnostics.

**The Opportunity**

We have an exciting opportunity for Customer Service Officer to join the team at National Central in Beresfield NSW. If you have a passion for delivering customer service, we want to hear from you

You will be responsible for Front Desk Reception and Customer Service Operations (CSO) with a focus on mechanical invoicing.

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs
- Processing mechanical invoicing

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business.

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- Free shares in AMA Group, the only dedicated collision repair business on the ASX
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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