Web Officer

2 days ago

Canberra, Australia ACT Government Full time

The Communication and Engagement Branch delivers specialist services in strategic communication, media, internal communication, digital and design. The Online and Design Team manages the Directorate’s websites including health.act.gov.au and the Intranet, and provides design and multimedia services.

As the Web Officer in the Online and Design Team, you will undertake web administration, management, maintenance and performance evaluation. This includes problem solving, issues management and recommending solutions in line with digital standards and best practice based on your knowledge from a technical, user experience and content design perspective.

Working under limited direction, you will be responsible for the following:

- Manage and maintain the ACT Health website and Intranet, and provide technical support and advice for a range of digital channels.
- Web administration using Squiz, Drupal and Sharepoint content management systems and ability to work with web programming languages such as HTML, CSS and javascript
- Plan, run and report testing activities such as User Acceptance Testing (UAT).
- Maintain knowledge of and support search engine optimisation (SEO), and work closely with web developers to ensure effective website search configuration.
- Understand web requirements, resolve complex issues, and work with colleagues, suppliers and business areas to meet objectives.
- Monitor, evaluate and report on web performance.
- Maintain detailed knowledge of web standards, trends and best practice, and provide expert advice and recommendations on site changes and solutions.
- Undertake project management activities for small projects such as scoping requirements, and developing plans and schedules, and deliver web specific training.
- Build productive relationships and work collaboratively with other members of the Branch and business areas to ensure delivery of high quality and responsive services and achievement of business outcomes.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the section.

**Eligibility/other requirements**: To be successful in this role, you will have demonstrated experience in managing and maintaining large websites in line with relevant legislative requirements and digital standards. You will be experienced working with programming languages like HTML and CSS, and administering content management systems such as Squiz, Drupal and SharePoint.

You will have proven experience in troubleshooting web issues, planning and conducting testing (UAT, usability testing), monitoring and evaluating web performance, and using web analytics and testing tools. You will also possess strong written and verbal communication skills, and the ability to juggle and prioritise competing tasks to meet deadlines and build effective working relationships.

**Note**: This is a temporary position available immediately for 12 months with the possibility of permanency.
An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

**Note**:
This is a temporary position available immediately for 12 months with the possibility of permanency.

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