Client Service Officer

21 hours ago

Riverwood, Australia Ashdown Consulting Full time

$31 p/h + super
- 3 Month Contract
- Riverwood

**Client Service Officer |3 Month Contract |$34.25 inc. Super**
- $31 p/h + Super
- 3 Month Contract
- Riverwood

**About the Company**

This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. We are looking for someone to start ASAP for a 3 month contract paying up to $31 p/h + Super. This role is located in Riverwood.

**About the team**

The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.

**About the Role**

We are currently seeking to appoint a Job Title with a leading NSW Government agency.

Key accountabilities include:

- Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures
- Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs
- Manage tenancies and support clients to maintain successful tenancies
- Support tenancy and community participation initiatives to contribute to harmonious neighbourhoods and stronger communities
- Manage client information to ensure confidentiality, accuracy and integrity
- Monitor property condition and facilitate maintenance and minor modifications where necessary to meet client needs

***

**About You**
- Experience working extensively and directly with clients and/or customers in previous roles
- Position requires a drivers license
- Ability to plan and prioritise workloads to meet deadlines in a demanding work place
- Competency in managing conflicts and expectations of clients and their advocates in a human services environment
- Capacity to respond to and manage antisocial behaviour

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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