Administration Specialist

**Description**:
We are looking for people who are eager to make a difference. The Administration Specialist role is a critical role providing administrative support to customers and internal teams to meet operational requirements of the business. The role is responsible for providing an exceptional customer experience through processing customer requests and facilitating administration activities.

**Core Responsibilities**:

- Responding to customer requests in a timely manner
- Managing and updating customer accounts and records as required
- Facilitating mail processing
- Overseeing office support requirements and stationary ordering
- Identifying process improvement
- Other general duties such as concession rebate processing, meeting KPI (Key Performance Indicators) targets and demonstrating quality workplace practices

**What will you bring to the role?**
- Experience providing support to customers either face to face or via phone
- Drive to see customer matters through to solution and create a great customer experience
- Knowledge in Office 365 Products (Excel, Word, Teams)
- Experience using ticket management and CRM systems
- Experience in a billing and/or administration environment highly regarded but not mandatory
- A ‘Team player’ attitude

**Why join us at Altogether/Benefits**
- Earn up to $1200 in employee incentives
- No weekend work
- Paid overtime if required
- Flexible working in the office and from home
- Development and growth opportunities
- Additional leave to support time off for COVID vaccinations and wellbeing days
- Retail discounts
- Access to Employee Assistance Program
- Shower and office facilities
- Provided drinks and snacks such as coffee, fruits, biscuits, lollies and team lunches
- 1.5km’s to Chermside Shopping Centre
- Gym next door
- Free on-site & street parking
- Annual Company Christmas Party

**About Us**

Altogether Group Pty Ltd is a sustainable multi-utility providing drinking water, recycled water, wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and 100,000 customers in the next five years.

Our people drive our mission of creating next generation utilities that enable self-sufficient communities by exceeding the expectations of our customers through sustainable innovation, leadership, and smart thinking.
- Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages_

**Role Type**:
In-house - Permanent - Full-time - Entry level

**Company Overview**:
Are you a forward-thinker? Are you passionate about creating a brighter future for all? Are you full of ideas on how to better utilise power, water and data? If so, Altogether could just be the place for you. Working alongside developers and body corporates you have the opportunity to play an influential role in delivering ethical, sustainable solutions for communities and their residents - making positive change with real impact. So what’s it like working at Altogether? Here, we take a refreshing and diverse approach to culture. We understand the power of brilliant ideas. It’s what drives us. By prioritising collaboration and championing forethought, together we can solve some of the planet’s most pressing issues. We’re looking for pioneers and creators, people who are eager to make a difference. It’s not about former glories or fancy CV’s. If you’re a good human being and brimming with potential we will provide you with an opportunity. One where you’re able to craft a unique career path, supported by a range of initiatives including transformational eLearning, mentoring and professional development. Over the last two years, the idea of the office has shifted dramatically and we’ve shifted with it with technology and systems adapting to individual needs. There is life outside of work. We understand that. Your wellbeing is of the utmost importance and is key to producing consistently great work. From the introduction of Wellbeing Day to health discounts and transformational parental leave, we place the emotional and physical wellness of its staff above all. At Altogether, we’re not just going through the motions. What we do here matters. Working here, you’ll make a direct and lasting impact on the quality of life of people all across Australia. It’s about creating a better future for communities - an ambition you’ll feel driven to achieve each and every day.