General Manager Operations

**About Silk Hospitality**

Join the Team at Silk Hospitality - Where Excellence Meets Opportunity

At Silk Hospitality, we’re always redefining what it means to deliver exceptional service. As a market leader in outsourced housekeeping, we partner with some of the most prestigious hotels across the country, delivering flawless guest experiences every day.

Our name reflects our commitment to seamless, smooth, and sophisticated service - just like silk. But behind our reputation lies something even more powerful: a passionate and successful team of professionals who are proud to set the standard in hospitality support.

With a long standing, national presence and a growing client base, Silk Hospitality is built on a culture of trust, performance, and progression. We invest in our people and processes, ensuring our team members have the tools, support, and opportunity to grow their careers and thrive in a dynamic and rewarding environment.

When you work at Silk, you're not just taking a job — you're stepping into a career path where excellence is recognised, hard work is rewarded, and leadership is developed from within. Whether you’re starting out or stepping up, you’ll be part of a supportive and driven team that’s transforming the industry.

**Your New Role**

Reporting to the Director of Operations, you will lead a team of Operations Managers and take full accountability for the day-to-day operations across multiple properties along the East Coast. Your core responsibilities will include driving qualisty scores, achieving profitability, managing productivity, and developing strategic business plans for each site. A key focus is providing your team with the support to become effective business leaders while maintaining strong and collaborative relationships with all clients, including management of some key properties.

**Key Responsibilities**
- Oversee all operations and business activities across your portfolio to ensure they produce the desired results and are consistent with the overall strategy and mission.
- Lead, inspire, and mentor the operations team, fostering continuous development, engagement, and succession planning.
- This is a hands-on role. Perform daily quality controls and monitor KPI’s.
- Manage all the financial aspects of your business unit including annual budgeting, cost control and reporting to ensure all budgetary & qualitative KPI's are achieved and upheld.
- Build and maintain strong relationships with key partners and stakeholders, acting as a key point of contact for clients to ensure alignment and satisfaction including regular client meetings and interstate travel.

**Key Experience & Attributes**:

- Minimum 5 Years operations leadership experience in the hotel industry, preferably within a contracting services environment or similar client-focused organisation.
- Highly dependable and trustworthy, with a strong sense of professional integrity and accountability.
- Proven ability to lead multi-site teams and deliver results in a fast-paced, service-driven environment.
- Exceptional communication skills, both verbally and written.
- Strong commercial acumen and a process-driven mindset, with the ability to analyse KPIs and make informed decisions which deliver excellent service & standards.
- A natural leader with hands-on, proactive approach and a commitment to continuous improvement, with a desire to work flexibly to suit the hours and needs of the business.
- You are a person who is inquisitive and challenges the norm, with desire to learn, grow and contribute to the long-term success of the business.

**What Sets Us Apart**
- **National Presence, Local Spirit**: We serve hotels across Australia while maintaining a personal, local touch.
- **Investing in You**: We offer flexibility, industry-leading technology, and opportunities for professional development and career progression.
- **We are flexible**: Work remotely across your portfolio to support the business as required.
- **Be rewarded**: We tailor or rewards to what appeals to you.
- **A Culture of Excellence**: Enjoy a supportive leadership culture who operate with Integrity, quality, and a commitment to excellence that define who we are. We celebrate success and are passionate about what we do.

If you're passionate about hospitality, take pride in delivering quality, and want to grow with a business that values and develops its people, please apply