General Manager, Operations

**About EDU**

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
**Australian Learning Group (ALG)**: VET provider for international students. Learn more at alg.edu.au
**Ikon Institute of Australia (Ikon)**: HE provider for domestic and international students. Learn more at ikon.edu.au

**About the role**

We are looking for an engaging and a dynamic leader to join our executive leadership team as the **General Manager, Operations**. Reporting directly to the CEO, this role plays a critical role in leading EDU Group’s non-academic operations, ensuring excellence in student services, administration, engagement, facilities, IT, and data reporting.

Based at our **Sydney campus**, this is an exciting opportunity to develop and drive impactful operational strategies across a national education provider, working collaboratively with teams across admissions, academic, marketing, finance, and quality assurance.

**Key responsibilities include but are not limited to**

**Strategy and operations**
- Contribute to the development of strategic and business plans for EDU
- Lead the development and implementation of strategy as well as efficient day to day operations of
- Student experience
- Student administration
- Student events and engagement
- Workplacement and industry partnerships
- Facilities and campus management
- Systems and IT management
- Nurture and lead the national and offshore team to deliver outstanding student support and satisfaction
- Contribute to the development and implementation of workforce planning, ensuring the Group has sufficient employees to deliver on agreed service standards
- Collaborate with key stakeholders and deliver a high level of student engagement throughout the learning journey, ensuring an overall positive experience
- Analyse and interpret data across various teams, including providing accurate and timely data to internal management teams and the governance committee
- Contribute to the design and operation of appropriate governance structures and mechanisms across all group providers
- Report to and actively participate in relevant governance boards and committees, as required
- Collaborate on the development of, regularly review, and improve, policies and processes related to the Group’s operational function activities
- Support internal audit and other review activities to ensure practices within the operations function remain aligned to relevant policies and regulatory requirements
- Collaborate with other executives on the assessment and implementation of strategic growth opportunities,s including new product and campus opportunities, partnership

**Cost management**
- Participate in the development of the annual Group budget
- Manage costs that are within the control of the operations function in accordance with the budget
- Provide analysis and commentary on any budget variances in relation to monthly management accounts

**Team leadership**
- Demonstrate leadership and support the development of such leadership within the operations function through mentoring, coaching, and facilitating opportunities for ongoing training and development
- Embrace and model the fundamental values of the Group and ensure these characteristics are consistently applied across all key initiatives and decision-making
- Actively engage in developing a positive and supportive culture within your team and across the Group
- Implement diversity, equity, and inclusion (DEI) initiatives to promote DEI within the operations team, as well as ensuring that these principles are integrated into all student services

**Education, experience, and skills**
- Bachelor or higher qualification preferred
- Extensive experience in the education sector in a senior leadership role including developing, leading, and managing high-performing teams
- Experience with management of data input, including reporting and analysis
- High attention to detail and results-focused
- Demonstrated understanding of requirements associated with regulatory frameworks, especially the Higher Education Standards Framework (Threshold Standards) 2021
- National Code of Practice for Providers of Education and Training to Overseas Students 2018
- Excellent IT literacy, particularly in the Microsoft Office suite
- Experience using and maintaining databases (eg. CRM’s, Student Management Systems, PRISMS)
- Experience with customer relationship management / contact centre software (eg. Zendesk)
- Positive attitude and ability to think creatively
- Cross-cultural awareness and ability to nurture the team
- Excellent written and oral communication
- Excellent interpersonal skills with the ability to work autonomously and in a team

**Why join us?**
- Paid birthday leave
- Individual training budget for professional development
- Reward and recognition programs
- Breakfa