Full-time Club Supervisor

Balmain Bowling Club is part of the St Johns Park Bowling Club Group located in Inner West Sydney suburb of Balmain.

**About the Role**

We are seeking a passionate, committed, and hands-on leader to undertake the role of Supervisor at our Balmain Bowling Club location. This person will also be trained as a Relief Duty Manager to relieve the Venue Manager when they are on leave and supported by the Department Managers located at Head Office.

This position will be a Full-time ongoing contract and will report directly to the Venue Manager. Your key objective will be to oversee the operations of the Club and ensure consistent customer service standards are applied.

**Main Responsibilities**:

- Perform all opening and closing Club tasks.
- Ensuring all front-of-house and operational areas of the Club run seamlessly and are sufficiently staffed.
- Supervising and coordinating a small team within the Club.
- Finding solutions to customer issues and providing direction to staff as required.
- Monitoring compliance with all legislative requirements and Club policies.
- Maintaining high customer service standards at an optimum level.
- Balancing and reconciling safes.
- Conducting stocktakes and ordering stock from suppliers when required.
- Locking and securing the Club premises.
- Support all areas of the Club including Bistro, Functions, Bar, gaming, KENO during busy periods of trade.
- Relieve the Venue Manager during periods of leave.
- One-year supervisory experience in clubs, pubs or hotels is essential
- Work experience in Bar, Keno, and Poker Machines.
- Available to work 38 hours per week from Thursday to Sunday (Occasional Wednesday pending Club Trading) is essential
- The initiative and drive to coordinate the team unsupervised.
- Exceptional customer service skills.
- Excellent verbal and written communication skills.
- The ability to solve problems accurately and efficiently.
- A current RSA & RCG competency card (essential).
- A strong work ethic and ability to work in a team environment and autonomously.

**What’s in it for you**:

- Highly competitive Remuneration Package
- Collaborative/family-oriented work environment
- Staff Uniform provided
- Weekly pay cycle
- On site parking
- Available to work weekdays, weekends, public holidays, early mornings and evenings.

**Club Trading Times**:
Monday to Tuesday: Closed

Wednesday: Closed - opens for trade during busy periods and functions.

Thursday: 12pm - 8pm

Friday: 12pm - 9pm

Saturday: 12pm - 9pm

Sunday: 12pm - 8pm

**Interested?**

Supplementary Pay:

- Penalty rates

Application Question(s):

- List any current medical condition that might affect your capacity to perform the tasks or duties outlined in the position description.

**Experience**:

- Supervising: 1 year (preferred)

Licence/Certification:

- RSA and RCG (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person