Manager, Insurer Supervision

17 hours ago

Sydney, Australia NSW Department of Customer Service Full time

**Manager, Insurer Supervision**

Clerk Grade: 11/12 $145,378 - $168,130 + Super
Employment Type: Temporary full-time from February 2025 to 2nd December 2025.
The role is hybrid attendance, with location being either Gosford or Sydney.
This role sits within the MAIR Insurer Supervision team in SIRA DCS.
**Closing Date:10am Thursday 6th February 2025**

**About the team**

This is an exciting opportunity to work in SIRA who regulates three statutory insurance schemes in NSW. This role sits more specifically within the Insurer Supervision team, under the Motor Accidents Insurance Regulation Division within SIRA.
Understand more about SIRA here.

**Your day-to-day**:

- Lead and manage a supervision team to deliver consistent and measurable performance standards for Insurers to drive compliance.
- Lead engagement with Insurers with a focus on influencing Insurers to achieve improved experiences and outcomes for customers across claims and premium and markets.
- Manage stakeholder relationships, consultation, expectation setting and issues management.
- Lead the collection and analysis of Insurer data and submissions to identify emerging risks and trends and design responses to ensure achievement of scheme objectives.
- Provide advice, briefings, and recommendations to senior leaders.
- Implement and embed the regulatory framework.

**To be successful in this role you will demonstrate**:

- **Brings a positive outlook to contribute towards a collaborative and constructive work environment.
- Is passionate about Supervision and is driven to deliver quality work that impacts outcomes.
- Is an analytical thinker who can think outside the box to solve complex problems.
- Is comfortable working in a complex and agile environment and thrives working in collaborative relationships with internal and external stakeholders.
- Demonstrates ability to lead workstreams independently and manage competing priorities in short timeframes.
- Has advanced written and verbal communication skills.
- Has a genuine interest in personal injury schemes and/or experience in personal injury background - highly regarded but not essential.

**Next steps**:

- _ What qualities would you bring to the role?_
- _ _How does this opportunity align to your development goals?_

Salary Grade 11/12, with the base salary for this role starting at $145378 base plus superannuation

**Closing Date: 10am Thursday 6th February 2025**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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