Customer Support Specialist

2 days ago

Melbourne, Australia Camp Australia Full time

At Camp Australia, children are at the heart of everything we do. We guide children’s growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow.

We partner with government, independent and religious schools across Australia. As every school is different, and every child is unique, we tailor our programs to consider each school, their community, their parents and children. We are continually improving the quality of our service delivery as we strive to deliver Service Excellence every day, every session.

We created our new values: courage, gratitude, respect, joy and belonging, by listening to the voices of everyone in our team, and they speak to who we aspire to be and how we act toward each other. Our values ensure we put people at the heart of our organisation and everything we do. At Camp Australia, we are building a culture that makes CA the best place to do the work our team loves

**THE ROLE**

The Customer Support Specialist is an integral part of the broader Customer Care team, handling complex customer queries and complaints. The intention of this role is to provide the necessary information to help resolve issues and ensure our families are receiving the very best in customer service. Key tasks include:

- Complaint management - ensure customer queries are managed efficiently and effectively within required timeframes
- Support the Customer Care Manager with reporting insights from complaints and escalations Support the customer journey by completing administrative tasks and undergo relevant investigation for additional information
- Coordinate key processes such as Additional Child Care Subsidy (ACCS) claims and associated tasks
- Supporting the Service Delivery team with family enquiries and complaint resolution and handling

This role is a 12 month fixed term contract.

**ABOUT YOU**
- Experience in a busy, telephone based customer service role and the desire to provide exceptional customer care
- Strong communication skills, verbal and written
- Excellent organisation skills and attention to detail
- Proficient with MS Word, Excel, and Powerpoint
- Ideally some experience with ACCS claims

**BENEFITS**

Our team is our greatest asset, so you will be joining a friendly and supportive one who are passionate about Guiding Childrens’ Growth. We are the leader in our field and our plans to grow will provide career development opportunities for those looking to grow with us. We offer a competitive salary package, paid parental leave, and wellbeing days to ensure our team feel appreciated and supported.

**HOW TO APPLY**

If this exciting opportunity is for you, then don't delay as this position is available now** **by submitting your current CV along with a cover letter explaining your suitability for this position.

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