Team Leader

Summary

** Care Connects Us**

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

**About Park Hyatt Melbourne**:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

**Benefits of working with us**:

- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance

**About the Role**

As the Team Leader (Overnights) - Front Office, you will be responsible for assisting with the efficient running of the overnight operations of the hotel in accordance with the established brand standards of Hyatt International You will ensure the highest standards of customer service are met by efficiently processing the allocation and check in of arriving guests, receiving payments, posting transactions and check out of departing guests promptly.

Working in a team of 4, you will support the Front Office Manager in supervising the day to day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

** Some of the responsibilities include**:

- Ensure all Front Office employees are familiar with the hotel’s products, services, promotions, policies and procedures
- Correctly allocating rooms for the following day
- Delegation of tasks and responsibilities to staff
- Overseeing all staff performance whilst assisting them in their duties
- Ensuring all employees deliver the brand promise and provide excellent service to both internal and external customers
- Assist in the rostering of staff ensuring the department is adequately manned according to occupancy, service and costs
- Efficiently and effectively handle and resolve all guest complaints with the support and guidance from the Front Office Manager
- Oversee the up-selling and cross-selling of all facilities of the hotel
- Ensure amenities and welcome letters are placed in the rooms prior to the guests arrival

Qualifications
- Minimum two years’ experience in Front Office within a four or five star hotel environment
- Experience using Opera Cloud systems is advantageous
- Diploma level or higher qualifications in in business or hotel management is advantageous
- Exceptional interpersonal, communication (with advanced proficiency of the English language) and time management skills with a strong ability to multi-task
- Superior customer service skills along with excellent service resolution skills
- The capability of working both autonomously and as part of a team
- The ability to work well under pressure and possess a great attention to detail
- The ability to create a positive first impression with an understanding of the importance of five star grooming standards
- The flexibility to work on a rotating 24/7 roster, including public holidays