Implementation Manager

**A LITTLE INFORMATION ABOUT US**

Foods Connected is an award winning cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. Our software solutions are currently utilised by 10 of the largest food retailers in the world. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business.

At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.

We’re always keen to welcome talented individuals to join our expanding team in Sydney. So if you’re driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we’re looking for you

**IS THIS SOMETHING THAT INTERESTS YOU?**

The Implementation Manager will oversee and support the implementation of the Foods Connected solutions with our customers within the APAC region. Whilst working with a customer, the Implementation Manager will become an extended arm of our customers team to help and ensure we continue to keep their business ahead of the market.

In this role, you will work with front-line users to understand their needs and ensure tools are configured accordingly. You will conduct business process analysis, gather and document system requirements and business decisions. You will also assist with implementation tasks such as facilitating workshops, configuring data, and supporting customers in their use of the system.

**RESPONSIBILITIES**:

- Support current accounts within Foods Connected and develop the relationship with the suppliers presence within that client.
- Complete data capture, manipulation and cleansing for key accounts onboarding.
- Conduct workshops with customer teams to understand their problems or ideas that could help improve their business.
- Conduct current state analysis and provide future state processes and solutions which focus on traceability data capture
- Delivering presentations and training of the ‘prototype’ and ‘live system’ to client user groups.
- Own the communication and execution of solution hand-over to client services, service delivery, technology and other team members at designated milestones.
- Test functionality, review, and recommend changes to development team.
- Development of strategies and structures from previous experience to help streamline Foods Connected processes and operations as the business grows.
- Identifying new opportunities within existing client portfolios.
- Development of the company’s business development and sales strategy with key accounts.
- Leading Proposals / SOW’s for core functionality.
- Assist the Business Development team with product demonstrations to new customers.
- Consults with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance

**Experience Required**:
To perform this job successfully, the _Implementation Manager - Quality & Technical_ should have experience with:

- Knowledge of software solutions utilised across the Food Industry.
- Microsoft: 365 Suite (Excel, PowerPoint, etc.)
- No requirement to be an expert but to have a strong understanding of IT systems and the ability to pick up new software tools easily.
- Excellent excel and data manipulation skills.
- Have a strong understanding of the Food Industry and the processes involved across raw material, production, purchasing, commercial, quality and retail.
- Strong project management skills with the ability to listen carefully to client’s comments and requirements and create structured plans to help progress projects to the next stage.
- Excellent communication and presentation skills and be able to communicate clearly what something does and the benefit it brings.
- Excellent problem solving and analytical abilities in order to work through problems alongside clients and come up with workable solutions.
- Ability to use discretion when working with confidential documents and information.

Qualifications:

- Bachelor’s degree in related field and 2 years relevant experience; or equivalent combination of education and experience.
- Prince 2 Foundation & Practitoner Certification
- 3+ years’ experience in a role within the Supply chain of the food industry interacting with Software systems for tracking Production, Quality