Manager, Workforce Planning Operations and

Challenge yourself to lead the contact centre resource planning strategy for Qantas
- Opportunity to grow and diversify your career
- Permanent role based at our Mascot campus

At Qantas, we can achieve the impossible together - we work in a tough environment where we’re often expected to achieve the impossible, supported by good leadership, trust and respect. The global aviation industry is just as much complex as it is exciting.

The Manager, Workforce Planning, Operations and Infrastructure role is responsible for the delivery of the overall resource planning strategy across the global ecosystem of contact centres (both Qantas operated and Business Process Outsourcing supplier (BPO), contact centre infrastructure, REACT responses during crisis and Business Continuity Plans, and the forecasting and management of labour to build, manage and achieve budget and financial targets.

What you’ll bring to the role:

- 7+years in a similar role leading workforce planning and contact centre operations
- Tertiary qualifications in Business Management, Commercial or Financial
- Extensive experience in manpower forecasting and planning
- Understanding of planning and operational processes
- Knowledge of financial and data modelling
- Demonstrated ability to build and lead successful teams
- Demonstrated ability to manage team workload to effectively deliver results in support of business objectives
- Strong influencing and negotiating skills that can be used at all levels of the organisation
- Experience with managing industrial agendas and in depth understanding of industrial agreements
- Highly developed analytical, problem solving and research skills
- Proven ability to turn strategy into deliverables that have a positive impact on the business
- Experience with change management and business improvement in an operational environment

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
- Under the Qantas Group COVID-19 Vaccination Policy all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process._

Be a part of something special - get in touch today.