Head of Pastoral Care

**About us**

HammondCare is a not-for-profit, independent Christian charity that is passionate about improving the quality of life for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.

**The opportunity**

The role of Head of Pastoral Care - Residential works closely with the Residential Pastoral Care Managers (PCMs) to lead and support the provision and development of pastoral care in HammondCare residential service locations.

This is a permanent part-time role working 4 days per week with hybrid working options.

This role involves supervision directly and indirectly of a team across multiple locations within NSW, and in Melbourne and Adelaide and will require travel. Access to a car and an Australian driver’s licence is a requirement.

We are flexible if you are living in Sydney or Melbourne.

**What we can offer you**

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
- Additional leave purchase options and 14 weeks paid parental leave
- Flexible working options, including hybrid arrangements
- Discounts on everyday products and services
- Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
- Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.
- Health & Wellbeing programmes
- Reward & Recognition programmes
- Referral bonuses
- Career and professional development opportunities

**Duties include**

**_ Manage & Educate staff_**
- Build a culture that models and empowers all staff to work within HC’s Mission in Action to achieve our purpose of improving quality of life for people in our care
- Ensure Pastoral Care Managers and their direct reports have completed relevant training and compliance activities, and are supported to extend their skills in meeting the emotional and spiritual needs and goals of residents, including those living with dementia
- Provide managerial supervision to, and act as a key support of Pastoral Care Managers (and Pastoral Care Coordinators as required), and act as a role model for staff and as an advocate for the HammondCare Mission, Motivation, and Mission In Action
- Work with PC Managers to identify development goals of PC staff
- In consultation with the General Manager Pastoral Care and Volunteer Services, ensure staffing levels for PC in Residential are established and maintained through recruitment and orientation to relevant services and facilities.

**_Service Delivery_**
- Collaborate with Residential Leaders to ensure the delivery of personalised pastoral care to people and their families at key times during residents’ journey, from admission and settling in the residential community, through changes and deterioration, to the end of life, and afterwards.
- Share pastoral expertise and coach staff and volunteers within HC Residential to meet the emotional and spiritual needs of residents and their families, through personalised individual engagement and meaningful group activities such as Chapel services and Carer Support groups.
- Ensure residents of different faiths are supported as desired by appropriate clergy/faith representatives
- Oversee the management of the Pastoral Care Volunteer teams in Residential facilities, including encouraging strategies for building the teams of PC volunteers.
- Clarify, define and oversee the implementation of PC processes, procedures and quality improvement projects that facilitate better service delivery.
- Develop and implement strategies to utilise technology (new and emerging) to support increased PC service delivery.

**_Stakeholder Engagement_**
- Foster strategic connections with key stakeholders such as Residential GM, Operations Managers, Residential Managers, and other key senior Managers within Residential, QSR and Enabling Services.
- Attend Residential Leadership meetings (at behest of GM) and be an active contributor to discussions, projects and outcomes.
- Liaise with and consult key stakeholders regarding new and existing opportunities for PC service delivery.

**_Continuous Improvement_**
- The quality of Pastoral Care services delivered internally, through external religious leaders and by volunteers is monitored.
- A Continuous Improvement Plan is developed in collaboration with the General Manager Pastoral Care.
- Issues identified in ‘Quality Control’ processes are acted on and rectified.
- Commitment to indi