Desktop Support Technician

2 weeks ago

Clayton, Australia Monash Health Full time

Reference Number
- 61471
- Employment Type
- Full Time Ongoing
- Entity
- Monash Health
- Department
- Information Technology
- Location
- Monash Medical Centre Clayton
- Position Summary
- Technology and customer focus working with clinical and administrative teams
- Provide technical support across a range of diverse technologies
- Full-time Ongoing Position

**About Monash Health**

**Digital Health Division**

The Digital Health Division (DHD) is a newly formed division at Monash Health under one executive sponsor (Executive Director Information Development) that combines three departments:

- Information Technology - provides support for the use and development of Information Technology across Monash Health.
- DHD Project Management Office (PMO) - the objective of the DHD PMO is to achieve consistently successful project execution that is efficient and well managed. The DHD PMO serves as a centralised project management service for all projects related to Monash Health’s division of Information Development; and
- Electronic Medical Record (EMR) Program - department responsible for the implementation of the organisation wide EMR which will allow clinicians to be able to access a patient’s clinical information in one place easily.

This structure ensures a cohesive delivery of an Information System goal of moving towards a paperless health care environment while simultaneously supporting the priorities and needs of the health service. Designed well, IT combined with the EMR will streamline clinical workflow and processes delivering improvement in quality and efficiency, with a high level of user experience improving patient care.

**About the Role**

The Level 2 IT Operations team is technology and customer focused and will work closely with both clinical and administrative teams to ensure the best possible outcomes for Monash Health clients and patients. The Information Technology Services department is based at Clayton, however this position will be required to work across the various Monash Health sites. The position also includes the ability to work a rotating On-call Level 2 roster as required. This position reports to the Team Lead, Level 2 IT Operations.
- Please refer to the attached_

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