Assistant Manager

At La Vie Hotels & Resorts, our focus is on crafting an extraordinary experience that goes beyond what our guests anticipate. We're in search of an enthusiastic and committed Assistant Manager to guide our vibrant team at Holiday Inn & Suites, Bondi Junction. As an essential part of our team, you will have a significant responsibility in guaranteeing guest contentment and enhancing the inviting and guest-centric ambiance of our hotel. As a crucial member of our team, you will play a vital role in ensuring our guests' satisfaction and contribute to the vibrant atmosphere of our unique hotel.

**What's on offer**:

- Full-Time Assistant Manager role
- Close to the Transport Hub of Bondi Junction
- Competitive Salary
- Discounted Accommodation

**What your day will look like**:
**Responsibilities**:

- Assist the Front Office Team to ensure smooth operations and outstanding guest service.
- Organise duty rosters, ensuring adequate staffing coverage during peak periods and arranging standby options for unexpected absences.
- Be available during check-in periods to promptly address and resolve any guest issues or concerns.
- Ensure that reception staff are dressed in the appropriate uniform, enhancing the hotel's image and creating a welcoming ambiance.
- Greet guests warmly, with a genuine smile and eye contact, while efficiently completing registration formalities, paying attention to city ledgers and credit limits.
- Liaise with the reservations team to pre-allocate rooms, considering any special requests and recognising regular and VIP guests.
- Foster cooperation and helpfulness between all hotel departments to provide a seamless guest experience.
- Maintain close communication with the housekeeping department regarding check-outs, room movements, and other related matters.
- Arrange suitable alternative accommodation for confirmed or regular guests when the hotel is fully occupied.
- Ensure compliance with the maximum room occupancy in line with our established policies.
- Conduct regular performance appraisals for reception staff, identifying areas for development and training needs.
- Provide on-the-job training to ensure that all reception duties are performed correctly and in accordance with company standards, addressing training needs identified during performance appraisals.
- Report any faults or defects to the maintenance department for prompt resolution.
- Maintain a vigilant security approach, implementing effective procedures to ensure the safety and well-being of our guests and staff.
- Demonstrate flexibility by supporting other departments as required.
- Utilise excellent organisation and planning skills to effectively schedule tasks and responsibilities.
- Maintain mental alertness, concentration, and attention to detail while performing tasks.
- Manage time constraints to complete work in a timely and safe manner.
- Provide team leadership, make informed decisions, and supervise, train, and discipline staff under the guidance of this position.
- Exercise keen attention to detail and accuracy to ensure the completion of all work.
- Follow oral and written instructions and complete assignments promptly.
- Possess intermediate mathematical skills and proficient English language skills (reading, writing, and speaking).
- Be available to work irregular hours as per the demands of the role.
- Work independently, demonstrating self-motivation and the ability to perform assigned tasks.
- Train, cross-train, and retrain all front office personnel
- Hold a valid RSA certification

**What we'd like to see**:

- 1-2 years of hotel front-desk experience, experience handling cash, accounting procedures, and general administrative tasks.
- Exceptional interpersonal and communication skills, with the ability to engage and connect with guests from diverse backgrounds.
- Strong organisational and multitasking abilities, with a keen attention to detail.
- General administrative experience, and using Microsoft Office programs and, the use of OPERA cloud is also essential.
- Flexible availability, including weekends and holidays, to accommodate the 24/7 nature of the hospitality industry.
- A passion for delivering outstanding guest experiences and exceeding expectations.
- Ability to remain calm and composed in high-pressure situations.
- Fluency in English, both verbal and written.
- Knowledge of additional languages is a plus.
- Please note, only applicants with unrestricted working rights will be considered for this position._
- **About La Vie**_

La Vie Hotels and Resorts is an owner centric independent hotel management company that offers a tailor-made, cohesive and strategic approach in response to our clients’ real estate objectives within Hospitality. We are the region’s leader in third party hotel management partnering with major international hotel brands. The portfolio represents a collection of diverse properties from hotels in bustling downtown cities, resorts in popular tourism destinations a