Assistant Manager, Government Customer Support

1 week ago

Canberra, Australia Reserve Bank of Australia Full time

More purpose, less politics

Location: Canberra
Position: Assistant Manager, Government Customer Support
Department: Banking Department

This role focuses on coordinating electronic banking operations, providing training for government agencies, and implementing secure connectivity solutions. You will play a key part in ensuring the delivery of high-quality services and managing a team to achieve operational excellence.

Key Responsibilities:

- Oversee the RBAnet Help Desk and electronic banking functions.
- Deliver training to government agencies and support secure connection implementations.
- Ensure efficient processing of electronic traces and adherence to procedures.
- Ensure compliance with branch workflows and procedures.
- Lead and develop a high-performing team.

What We’re Looking For:

- Experience in banking operations, with knowledge of online banking systems.
- Strong problem-solving, communication, and leadership skills.
- The ability to work under pressure and maintain customer focus.

Other Requirements:

- Mandatory AML/CTF training and periodic police checks.
- Flexibility to work additional hours and participate in contingency testing.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth and wellbeing and promotes flexibility. Your individual growth and success drive the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams, and are transparent with each other whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

Application Close:
February 02, 2025

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