Customer Operations Team Member

2 weeks ago

Canning Vale, Australia Lite n’ Easy Full time

**Introduction**:
At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy.

**Description**:
We have experienced phenomenal growth in customers who have part, or all of their Lite n’ Easy program funded by the government, so have had to put together a national specialist team who are exclusively focused on Home Care Package (HCP), NDIS/NDIA and Commonwealth Health Support Program (CHSP) customers. Due to continuous increase in queries and referrals from this space we are looking for an additional 3 x full time Customer Service Support Officers to support and continue providing the highest level of service to these customers to ensure Lite n Easy remains a provider of choice. Consideration will be given for those wanting to work from 30 hours a week also.

**Hours of Operation**: Mon - Fri 7am-3pm

**These roles would suit someone who has strong hospitality or specialist/niche retail experience providing a personalised service**

Here are some of the fantastic benefits we offer when you join our great team:
Free and secure onsite parking
Free access to our onsite wellbeing centre - free gym with equipment as good as your local gym, personal trainer, classes from, Circuit, Yoga and Core
Extensive wellness program including annual health checks, flu vaccinations and skin checks
Excellent discount on our food products for yourself and a family member, canteen with our food products
Free ongoing professional training opportunities - accredited training and internal training to develop your personal skills

**In this role you will be responsible for**:
On-boarding new customers who have been referred to Lite n’ Easy via our HCP and NDIS programs
Responding to general enquiries in a timely matter and ensuring correct information is provided to our HCP/NDIS customers
Ensuring all information on customer accounts are correct and all activities are compliant in regards to privacy
Processing requests for NDIS quotes

**To be successful in this role, you will**:
3-5 years’ customer service experience - face to face or over the phone
Excellent attention to detail and high levels of accuracy
Able to plan workload autonomously without losing sight of team goals
Strong problem solving skills with ability to deal with unique problems
Patient, genuine, empathetic nature
Clear communicator
Ability to build and maintain relationships with customers and 3rd party organisations
Able to complete NDIS worker screening

You must be an Australian Permanent Resident or Australian Citizen to apply.

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