Unified Communications Technician

First Focus is Australia's **best**mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a **dynamic**culture, clear vision and strong leadership. We only hire the best people and are looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best **Unified Communications Technician**in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?
- We **understand**the challenges of UC specialists and work with you and our clients to make sure you still get the time and the opportunity to **train**and develop
- We seek the **best clients f**or our team to work with as well as the best people to support our clients
- We know that great UC professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
- We find and retain the best. Best Service Desk, best Account Management, best Team Leaders, best team

**Role**:
To be the right person for this role, you will have a growing body of experience within the telecommunications industry and unified communications and have competence within a range of Unified Communications technnologies. Specifically, you will have experience in UCaaS solutions like **Microsoft Teams and Zoom** and be looking for your next big step. This role will give you the time and opportunities to grow your career.

In this role you will:

- Contribute to the maintenance, support and enhancement of UC solutions for SME and mid-sized customers
- Provide remote and occasional onsite support for voice infrastructure and associated technologies
- Troubleshoot and resolve a wide range of Unified Communications problems
- Be involved in occasional project work in the UC space

**Requirements**:
To be successful in this role, you'll need:

- Have a passion for and be developing your understanding of the telecommunications space, particularly Unified Comms
- Solid experience troubleshooting problems and performing changes in and for UCaaS solutions
- Knowledge in Zoom and/or Teams will be important and any experience with Mitel will get bonus points and experience with Cisco UCS, 3CX, Asterix and Avaya etc could be useful
- Solid understanding in most of the following technologies will demonstrate your ability to grow in this role:

- VMWare vCenter/ESXi
- Networking (DHCP, Vlans, HP Switches, Meraki)
- SIP Trunking/Devices
- Fax over IP (FoIP)
- Be a self-motivated, autonomous team player - At First Focus we win together
- Be someone who demonstrates dedication coupled with a results-focused mindset
- To be a great communicator possessing outstanding spoken and written English skills
- Familiarity with Connectwise would be a plus although not required

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- A competitive salary is on offer coupled with a broad range of other benefits
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘**Never Stop Growing**’ is deeply imbedded in our DNA - we offer 10 paid study days a year and support employees towards certifications and qualifications - we will not only pay for the exams you pass but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Regular social events and a great team culture