Front Office Team Leader

**About Us**

Set on a picturesque Southern Highlands estate, conveniently located just 15 minutes from Bowral in Sutton Forest, **Peppers Manor House **allows you to indulge in life and leisure at a grand country house exuding old world country charm.

Part of the Accor group we proudly offer luxury and high-end, mid-range and economy brands, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Led by more than 300,000 Team Members around the world we deliver exclusive benefits to our more than 65 million loyalty members through the group’s loyalty program ALL - Accor Live Limitless.

**The Role**

Are you a guest service superstar ready for the next step in your career?

We are currently recruiting a **Front Office Team Leader** on a **full time, casual or Part time** basis.

A fantastic transition into leadership, this role will see you hold the following primary responsibilities:

- Provide outstanding and personalised service at every guest interaction
- Support the delivery of a structured and consistent on boarding and training experience for new Front Office team members
- Complete a wide array of front office tasks such as check in and check out of Guests, take reservations, ensure guest accounts are kept up to date and accurate, process payment, pre-arrival phone calls
- Handle guest queries and complaints efficiently and effectively whilst providing supervision to other front office team members whilst on shift
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property
- Provide guests and visitors with local information from your vast array of knowledge regarding local attractions, amenities and activities

**About You**
- Demonstrated customer service experience with a background in Hotel Front Office operations highly advantageous
- Confident communicator both written and spoken with the ability to motivate, build genuine relationships quickly and make people smile
- Computer Savvy - this role requires the use of Microsoft office programs and specialised property management systems
- Positive can-do attitude
- Ability to remain calm when under pressure, multitask and think on your feet
- A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
- Flexibility to work a varied roster that includes week days, weekends, mornings, nights and public holidays

**Why Join Us**

When you join Accor you are not only joining a Company with more than 5000 properties in over 110 countries you are joining a company where culture is deeply ingrained in everything we do. Our Company Values and Heartist principles guide all of our actions and decisions and we hope that you’ll feel welcome as soon as you arrive onsite.
- Work Your Way with Accor - this role offers a flexible roster
- Access to fantastic discounts on accommodation, food & beverage globally as well as partner perks
- Endless career opportunities & access to our in-house learning and development offering through Academy Accor

Click ‘Apply’ to begin your journey

**Job Types**: Full-time, Part-time

**Salary**: $26.18 - $39.27 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Public holidays
- Weekend availability

Supplemental pay types:

- Penalty rates

Work Authorisation:

- Australia (required)

Work Location: In person