Customer Service Representative

5 days ago

Sydney, Australia Genpact Australia Full time

Customer Service - Process Associates - Banking Field

Location: Australia - Sydney/Melbourne/Sunshine Coast

Workplace Type: Starting out as WFH, hybrid soon.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Primary Purpose of Role

**Experience**:

- Good communication in English both verbal and written as they will be speaking with customers
- Understanding of Business Banking products
- Provide outstanding customer service to clients inquiring about banking products or Services.
- Resolve customer issues in a timely and effective manner
- Maintain accurate records of all customer interactions
- Ensure compliance with regulatory requirements
- Attention to details with high accuracy
- Contact Centre Experience with 1-2 years (preferred)
- Problem solving and Decision-making skills
- Developing good customer relationship

We seek in you
- High School Certificate or Any Graduate
- Excellent communication and interpersonal skills
- Good understanding of banking product
- Previous experience in customer service or the banking industry is an advantage
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced
- understanding of working dynamics in operations in Australia

**Job Types**: Full-time, Permanent

Pay: $60,000.00 per year

**Benefits**:

- Work from home

Application Question(s):

- Are you on a visa, if so, pls specify the which one.
- Are you based in Australia?

**Experience**:

- Inbound call centre: 2 years (preferred)
- Customer service: 1 year (preferred)
- Banking: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Sydney NSW 2000

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