Customer Care Consultant

Permanent full-time opportunity based in Bokarina, Monday - Friday 8.30am to 5.00pm
- Salary Packaging benefits and plenty of other benefits
- Join a supportive team who will provide you with thorough training so you have all of the necessary skills to succeed in your role

**What can we offer you?**
- Salary Packaging Benefits allow you to package up to **$15,900** per year tax free. Less tax = more take home pay
- In addition to your tax-free benefit, you can also use up to **$2,650 **of your pre-tax income to pay for entertainment expenses (meals, holidays etc.)
- An Employee Assistance Program - a free and confidential counselling service available to all staff and family members
- Encouraged and supported ongoing professional development and diverse career opportunities
- Paid Parental Leave and Study Leave
- Medibank corporate health insurance discounts and discounts on gym memberships, whitegoods and solar packages

**About Us**

**Community Solutions Group** makes a difference in people’s lives - supporting them to achieve their goals and collaborating with them on their pathway to possibilities. We deliver a broad range of NDIS services focused on the wellbeing of individuals, families and communities across Queensland and Victoria.

We are part of **Endeavour Foundation**, one of Australia’s largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are Our purpose is to make possibilities a reality. **#teampossible**

**About the Role**

Working within the Customer Solutions and Customer Care Team, this role involves answering incoming calls for Community Solutions' services across Queensland. Our teams are focused on providing exceptional customer service, supporting the business functions at site level to improve the customer experience and resolving customer enquiries at the first point of contact; when we can of course.

**Other key duties will include**:

- Greeting customers at the office and over the phone, providing a welcoming and positive first impression that puts the customer at ease
- Becoming very familiar with the employment services offered by the organisation so you can take customer through the process step by step
- Providing administration support and diary management to assist our service delivery teams and customers
- Maintaining data integrity across our various systems

**What you will bring to the role**:

- Customer service experience within a similar office-based role; you are comfortable working in a high-volume admin and call environment
- You are a true people person and can easily connect with ithers, regardless of their background
- Resilience and a sense of calm when dealing with those trickier conversations
- Happy to pitch in to help the wider team when needed
- Plenty of administration experience, compliance capabilities and IT skills - particularly with Excel and Outlook
- Excellent time management and organisation skills and great attention to details; you don't miss a beat

**Additional requirements**:

- Right to Work in Australia i.e. Australian/NZ Citizen, Permanent Resident or visa with Permanent Work Rights - excludes visas with Temporary Work Rights
- A current **Blue Card** (Working with Children Check) or the willingness to gain clearance if successful. We will reimburse you the cost on commencing
- Willingness to undertake a** "Fit2Work" Police Check**

**How can you join Community Solutions Group?**

You can register your interest by simply click on 'Apply' below; we look forward to hearing from you

**"We are a Circle Back Initiative Employer, and we commit to respond to every applicant**
- Health insurance