Operations Coordinator

1 day ago


Mascot, Australia Carbiz Full time

**Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Operations Coordinators** **About Us**: Carbiz is an industry leader in all-in-one accident management service, streamlining the way people get back on the road after an accident. With over 6500+ 5-star reviews from satisfied customers, we have established ourselves as a trusted provider of like-for-like accident replacement vehicles. Our dedication to excellence has been recognised by prestigious industry awards, including the Product Review 'Product Review 2023 & 2024' awards. These accolades highlight our commitment to delivering exceptional products and services to our customers. We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do; - **Love what we do** - We are passionate about delivering for our customers, team, and partners every time - **Better than yesterday** - We grow each day, learning from our experiences - **Win with trust** - Lead the market by being trusted, reliable and helpful - **Collaborative core** - Working smarter together - **Valuing people** - We respect our people, encourage their development, and reward their performance **Perks & Benefits**: - Ongoing training, support, mentorship and opportunity for career development. - Collaborative team culture and surrounded by like-minded individuals. - Head office located < 10 mins walk from Mascot Station. - Novated lease options including Flare Benefits program. - Monthly office lunches and birthday celebrations. - Great workplace culture and team environment. - Celebration of major events. - Study assist program - that's right - we pay YOU to study **About the Role**: - Support with inbound inquiries from dealerships and service managers, handling requests and ensuring vehicles meet customer needs. - Coordinate onboarding of customers for vehicle hires, ensuring that cars are delivered in a timely manner and that customers have all necessary information. - Liaise with the Operations, Sales and Fleet departments to manage vehicle availability, returns, and customer requests, ensuring efficient use of resources. - Oversee vehicle returns, ensuring they are managed smoothly and in accordance with company policies. - Regularly follow up with dealerships to ensure invoices are paid within a timeframe. **About You**: - Proven experience and/or working knowledge of automotive, car rental or credit hire practices is highly desirable. - Tech savvy and strong computer literacy skills. - Excellent phone manner, organisational skills, and ability to handle multiple tasks simultaneously. - Confident in liaising with internal teams, dealerships, and customers, with a focus on providing excellent service. If you, or anyone you know, are looking for an Operations Coordinator position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you



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