Operations Coordinator

6 days ago

Mascot, Australia Carbiz Full time

**Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Operations Coordinators**

**About Us**:
Carbiz is an industry leader in all-in-one accident management service, streamlining the way people get back on the road after an accident. With over 6500+ 5-star reviews from satisfied customers, we have established ourselves as a trusted provider of like-for-like accident replacement vehicles. Our dedication to excellence has been recognised by prestigious industry awards, including the Product Review 'Product Review 2023 & 2024' awards. These accolades highlight our commitment to delivering exceptional products and services to our customers.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;
- **Love what we do** - We are passionate about delivering for our customers, team, and partners every time
- **Better than yesterday** - We grow each day, learning from our experiences
- **Win with trust** - Lead the market by being trusted, reliable and helpful
- **Collaborative core** - Working smarter together
- **Valuing people** - We respect our people, encourage their development, and reward their performance

**Perks & Benefits**:

- Ongoing training, support, mentorship and opportunity for career development.
- Collaborative team culture and surrounded by like-minded individuals.
- Head office located < 10 mins walk from Mascot Station.
- Novated lease options including Flare Benefits program.
- Monthly office lunches and birthday celebrations.
- Great workplace culture and team environment.
- Celebration of major events.
- Study assist program
- that's right
- we pay YOU to study

**About the Role**:

- Support with inbound inquiries from dealerships and service managers, handling requests and ensuring vehicles meet customer needs.
- Coordinate onboarding of customers for vehicle hires, ensuring that cars are delivered in a timely manner and that customers have all necessary information.
- Liaise with the Operations, Sales and Fleet departments to manage vehicle availability, returns, and customer requests, ensuring efficient use of resources.
- Oversee vehicle returns, ensuring they are managed smoothly and in accordance with company policies.
- Regularly follow up with dealerships to ensure invoices are paid within a timeframe.

**About You**:

- Proven experience and/or working knowledge of automotive, car rental or credit hire practices is highly desirable.
- Tech savvy and strong computer literacy skills.
- Excellent phone manner, organisational skills, and ability to handle multiple tasks simultaneously.
- Confident in liaising with internal teams, dealerships, and customers, with a focus on providing excellent service.

If you, or anyone you know, are looking for an Operations Coordinator position within a fast-growing and people-focused organisation, click APPLY and the Talent Team will be in contact with you

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