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Community Engagement Consultant

3 weeks ago

Campbelltown, Australia Ability Options Full time

Comprehensive employee benefits, incl. $18,550 in NFP Salary Packaging
- Work laptop + phone + training and development
- Rostered Day Off (RDO) - one day off per month

**The Role**

An exciting, full-time opportunity for an enthusiastic Community Engagement Consultant is available in the South West Sydney region.

The Community Engagement Consultant develops and maintains effective relationships with key stakeholders including government and non-government agencies, referral sources, community partners to generate referral pathways for people living with a Disability across your service area to register for Ability Options services.

Our services are spread across Sydney, Central Coast, Hunter and Mid North Coast region - travel may be required from time to time.

**Why Work for Us?**

In return for your skills and experience you will receive:

- Benefit of salary packaging through our partner, Maxxia: Salary Packaging | Maxxia, increasing your take home pay
- A dynamic EAP partner who supports our employees with free counselling and financial services for you and your immediate family member, Employee Assistance Programs (EAPs) - Veretis Performance Psychology
- In house - Learning and Development team offering ongoing career development support
- Paid parental and partner leave
- Fitness Passport providing you access to over 500 gyms at a low price
- Employee discounts to Winc and Medibank health cover
- Yearly bonuses and pay increments
- Monthly Rostered Day Off (RDO)
- Rewards and recognition program

**About You**

You will be passionate about enhancing customer experience and motivated to succeed with a proven track record in meeting KPIs, building relationships and displaying a resilient can do attitude.

To succeed in this role you will need to be able to demonstrate:

- Key government employment programs including DES, Jobactive, Work Ready and ParentsNext
- NDIS funding arrangements particularly the support items that relate to COS, Therapy, Accommodation, and employment
- Other services available within and outside of our organisation to support and assist stakeholders of interest
- High level of verbal and written communication skills including facilitation, public speaking skills and the ability to write reports or documents.
- Ability to align to and implement the company’s strategy, purpose and vision
- Securing a key number of quality referrals for our consultants
- Developing and maintaining ongoing customer (existing and prospective) relationships.
- Extensive knowledge of the work assist program to market, liaise with community linkages and help implement with DES teams.
- School engagement addressing post school options across DES, SLES
- Effectively respond to and address stakeholder needs
- Achievement orientated with a focus on continual improvement and customer service.
- Effectively managing and expanding the Customer Relationship Management Database.
- Local/state and federal government initiatives and changes to support local sites
- In-depth knowledge of the local service area and its current events
- Community, health and government services available to enhance our service delivery
- Demonstrate superior communication skills to leverage partnerships from a community and business perspective

**Essential Criteria**
- Working knowledge of The Disability Services Act and Disability Service Standards.
- Working knowledge of The Federal Government Employment Services and associated programs.
- Working knowledge of the NDIS and how participants access services
- Valid Current Drivers licence [min P2];
- Valid Comprehensive Car Insurance policy
- Valid NDIS Police and Working with Children Check
- Evidence of Covid-19 Vaccination including booster

**Desirable Criteria**:

- External Relationships: Based in the community, close collaboration and development and maintenance of key business relationships with employers and community organisations.
- Knowledge of, or ability to acquire detailed knowledge of relevant industry standards and practices.
- Experience in or knowledge of Disability Employment Services and/or Employment Services

**Who are We?**

Ability Options is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW, each year we support over 12,500 jobseekers including parents, Indigenous communities, school leavers and people with disability to prepare for, gain and maintain employment.

Ability Options is committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability.