Rosterer/scheduler - Home Care Support for Aged

7 days ago

Petersham, Australia Your Choice HomeCare Full time

Your Choice HomeCare is passionate about delivering reliable, high quality aged care, disability support and a range of other home services.

The **Rosterer/Scheduler **plays a key role in the operation of Your Choice HomeCare and will provide service coordination ensuring that client schedules are met on an ongoing basis by coordinating care information and staff; and updating the client management systems.

You will have a wide knowledge of community resources and be sensitive to multicultural/diversity issues ensuring clients receive high quality, seamless and cost-effective care and services. You will work within a team environment, will be directed by protocols and work closely with other organisations in a flexible and collaborative manner to ensure positive objectives are achieved for clients.

You will be required to partake in an on-call after hours roster.

This is a permanent full time role. 38hrs per week - Monday to Friday.

**Key responsibilities include**:

- Scheduling and coordinating services to meet clients needs
- Provide high levels of customer service
- Work with all members of the team to ensure clients are provided a positive journey
- Respond to communication from internal and external customers in a timely, courteous and professional manner
- Maintain confidentiality of client and staff information and company records
- Contribute to an environment of positive and cooperative working relationships
- Maintain an ongoing commitment to learning and personal development

Qualifications in relevant customer service-related discipline are essential. Rostering experience would be an advantage.

**Selection criteria**:

- Excellent communication written and verbal skills
- Excellent computer skills with demonstrated experience in MS Office - Excel, Word etc, and client management systems
- Focus on providing high quality customer service
- Demonstrated ability in developing and maintaining strong working relationships
- Highly developed organisational skills
- Excellent problem-solving skills
- Ability to work as part of a team and independently
- Contribute to a positive and enthusiastic working environment

**Essential Conditions**:

- Federal Police Clearance
- Annual Influenza vaccination
- COVID-19 double vaccination as a minimum

Please submit your resume and cover letter addressing the selection criteria.

**Salary**: $60,000.00 - $68,000.00 per year

Licence/Certification:

- Annual Flu Vaccination (preferred)

Work Location: In person

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