Crematorium Manager

**Crematorium Manager**
- Exciting role in a friendly and compassionate team
- Team lead/Supervisory role - Lead from the front
- Full time role, located in Morisset

Join our compassionate team as a Crematorium Manager, where you’ll over our Cremations and keepsakes teams, leading, training and supporting them to deliver exceptional service. We’re seeking a dedicated leader with a genuine desire to support families through meaningful service and compassionate care.

**About Us**:
InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

forming part of the wider InvoCare Brand, Patch & Purr are the leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

**Duties of a Crematorium Manager**
- Lead and supervise the cremation and keepsakes teams, ensuring efficient, high-quality service.
- Handle scheduled customer drop-offs and viewings with professionalism and compassion
- Manage team training to uphold customer service standards
- Assist the client care team with investigations, aiming for satisfactory resolutions
- Organise work rosters, covering annual leave and personal leave as required
- Responsible for ensuring the maintenance and basic repairs to site equipment is carried out in accordance to the service and maintenance scheduling
- Manage and maintain all facility equipment in the Morisset premises ensuring the continual smooth running of services
- Ensure vehicles are maintained and detailed in accordance with procedures manual as required
- Support the operations and general manager as required

**About you**:

- Minimum of 3 years’ experience in a Team Leader / Supervisory role
- Effective verbal and interpersonal skills
- Exceptional customer focus and service orientation
- Ability to work within a high temperature environment
- Technical appreciation of industrial equipment
- Experienced with handling power tools
- Fit for work carrying out manual handling tasks
- Intermediate Microsoft suite experience
- Ability to effectively manage multiple tasks and priortise work effectively
- Ability to make will informed decisions and work positively under pressure
- Q Fever vaccinated or willing to be

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday leave
- Free access Employee Assistant Program
- We are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.