Client Care Coordinator

2 days ago

Morisset, Australia Edenhills Lawnswood Pet Cremation Full time

**Permanent part-time position**: - ** 34 hours per week**: - ** Based at Morriset or Kanahooka**: - ** Parking **available** onsite** Forming part of the wider InvoCare brand, Patch & Purr is a leading provider of pet cremation services in Australia with a national footprint. Through our dedicated and caring team, we offer dignified farewells for much loved family pets through our best-practice cremation services and pet crematoriums. **About the role** The Client Care Coordinator position is a key customer service role that can be based in our Morriset or Kanahooka office. Your duties: - Coordinate and schedule pet aftercare bookings with both the public and vet clinics - Assist clients who bring pets to our premises - Prepare our viewing facilities for client visits - Work closely with our Preparation, Crematorium and Area Manager teams to ensure we deliver on our promises, every time, every day - Carry out accurate data entry and payment processing tasks - Undertake general office administration duties as needed You will work the following hours in this part-time position: - Friday, 9 am - 5 pm - Saturday, 8 am - 5 pm - Sunday, 8 am - 5 pm - Monday, 9 am - 5 pm - Have excellent communication skills and be able to support our clients over the phone with an empathetic, caring and professional phone manner - Have exceptional attention to detail and a high standard of writing skills - Be a supportive and positive team member with a "can do" attitude - Be reliable, organised and flexible to meet the changing needs of the business - Have intermediate computer skills (Microsoft Office experience is essential) - Have the desire and ability to learn new skills and absorb knowledge quickly - Be physically fit as this role will require handling deceased pets from time to time - Be fully COVID vaccinated **What we offer** - Our strong people-first culture - On-site parking - InvoCare Employee Share Program - Employee Assistance Program - Free annual Flu vaccination - Birthday leave - Lifestyle Rewards program discounts We pride ourselves on being caring, down to earth and professional. Tact, discretion and integrity are attributes that we rate very highly. **Application process

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