Contact Centre Consultant

6 days ago

Melbourne, Australia AMP Limited Full time

**The opportunity**

The contact centre is responsible for servicing advisers and customers on the Mastertrust Platform. The Consultant role encompasses contact centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and customers.

The role is a full-time opportunity starting on 12 th September with rostered hours between 8am and 7pm (Eastern time) Monday-Friday. Comprehensive induction and ongoing training will be provided to set you up for success.

A role in our contact centre is a fantastic opportunity to kick start your career in financial services and AMP Clear pathways for career progression opportunities.

**How you will make an impact**
- Provide outstanding customer service to AMP customers Develop the skills required for high performance, leading to the delivery of AMP’s strategic objectives
- Add value to each customer interaction by understanding the customer needs and adapting to provide the best service approach
- Adhere to relevant KPI’s and service standards
- Analyses the cause of a customer's problem and assesses the appropriate course of action

**What you will bring to the role**
- Strong communication skills - adapts style where necessary and delivers messages in a concise, confident manner
- Accountability and ownership - makes a personal commitment to resolve customers’ issues and follows through to completion
- Positive and helpful attitude - focuses on achieving a positive outcome for the customer even under challenging circumstances
- Ability to multitask and prioritise workload

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies

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