Learner Experience Coordinator

1 week ago

Petersham, Australia Transport For NSW Full time

**Learner Experience Coordinator (Temporary Opportunity up to 10 months)**:

- Organisation/Entity: Transport For NSW
- Job category: Projects
- Job location: Petersham, NSW, AU, 2049
- Job reference number: 101347
- Employment type: Fixed Term Full-Time
- Salary range: $108374.0-$119210.0

**You’re agile, keen and open to meaningful work and opportunities that come your way.**

**Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.**

**In this role, you'll**:
Work as part of a collaborative and learner-focused team, you’ll play a key role in answering learner enquiries and delivering high-quality support across a wide range of accredited and non-accredited learning programs.

This role is all about helping learners successfully navigate their enrolment journey—whether they need guidance with self-enrolling, support with bulk enrolments, or answers to more complex or escalated questions.

Every day will see you working across a variety of learning systems and platforms, helping learners with everything from enrolling in a course to understanding how to stay compliant throughout their program.

You’ll also work closely with the Learning Operations Manager and the broader team, contributing to a culture of shared knowledge, continuous improvement, and great service delivery.

For more information on this position and business unit, view the role description and information pack.

**About you**

You’ll be using your knowledge of the Transport learning curricula to resolve Level 2 enquiries, provide clear advice, and ensure every learner understands their obligations under state and federal program guidelines.

Alongside this, you’ll play a part in improving our systems and processes by identifying opportunities for service enhancements and supporting quality and compliance initiatives.

This role is ideal for someone who is a quick learner and thrives in a fast-paced environment, enjoys problem-solving, and can communicate complex information with clarity and empathy.

To be successful in this role, you will have experience within a large-scale organisation in Learning & Development with a strong systems background.

If you’re someone who takes pride in delivering a great learner experience, enjoys variety in your day, and wants to be part of a team that’s always looking for ways to do things better—this is the opportunity for you.

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

**This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.**

**Applications close: 11:59 pm Sunday 17 August 2025.**

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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