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Student Advisor

3 weeks ago

Melbourne, Australia RMIT University Full time

Overview:
- Full-Time, Fixed-Term until September 2025- Salary Level HEW 5 + 17% Superannuation- Based at the Melbourne CBD campus, and hybrid ways of working- Join a collaborative, energetic team that values collaboration and growth

About You

As Student Advisor and member of the Student Advice Team at the STEM College, you will provide timely, consistent, and accurate information and advice through various channels to customers. You will efficiently deal with complex enquiries relating to College programs across all modes and locations, actively contribute to further development of University systems and processes and work collaboratively with other members of the Student Advice, STEM Student Lifecycle and wider Student Lifecycle Services teams and key stakeholders to ensure effective academic administration.

You may be required to work extended and/or flexible hours during high-volume peak periods.

To be successful in this position, you will have:- Strong communication skills, including the ability to communicate effectively with stakeholders from a range of cultural backgrounds- Demonstrated ability to build and maintain effective relationships with a wide range of stakeholders both internal and external to the University- Well-developed interpersonal and problem-solving skills with the ability to take initiative in identifying continuous improvement opportunities- Excellent time management skills with the ability to prioritise tasks to meet deadlines in a busy environment, shifting seamlessly between different service channels and locations- Demonstrated experience in adapting to new technologies and systems- Proven ability to work as an effective team member to achieve individual and team goals and priorities

About the College

The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please click on the Position Description hyperlink below or contact

Position Description - Student Advisor

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

Please note, as the recruitment for this role is running during the University holiday period, there may be a delay in our response. Thank you for your understanding, and we look forward to connecting with you in the new year.

Message from the RMIT Talent team:
Applications Close:
5 Jan 2025 11.59 pm
- _or visit our Careers page for more contact information - _
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- We are a Circle Back Initiative Employer - we commit to respond to every applicant._