Capability Specialist

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.

**Your New Role**

Reporting to the Capability Manager, the Capability Specialist will be responsible for the scope, design, development, and support of training delivery for the Bereavement Centre and Contact Centre teams. You play a key role in implementing and operationalising the capability framework, helping to identify priority areas for capability uplift and development opportunities for our team members. You will also liaise with and support cross-team collaboration with Member Resolutions to ensure consistency and efficiency in training design and delivery.

**Some of your duties will include but not limited to**:

- Scope, design, and development of training modules for Bereavement Centre teams and Contact Centre teams and Member resolutions as required.
- Collaborate with Member Resolutions to ensure consistency and efficiency in training design and delivery for our member facing teams.
- Contribute to the end-to-end complex learning design to address development needs, utilising a variety of learning formats, (digital, F2F, video etc).

- Design learning and enhance existing programs/trainings to meet the Bereavement Centre and Contact Centre current and future needs.

**What You’ll Need**
- Previous experience in end-to-end creation and delivery of training and development frameworks and programs for customer facing operational teams (Essential)
- Experience in building and implementing training programs

- Strong attention to detail.

- Creative mindset with the ability to develop impactful training initiatives.

- Well-developed communication and interpersonal skills.

- Must be a team player and able to work with and through others

- Strong presentation and facilitation skills including the use of presentation tools (ie. Powerpoint)

- eLearn development skills (Articulate)

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s Next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**_Progress powered by purpose. _**
- Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you._

**The AustralianSuper Story**

As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.

We’re an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.