Account Manager

**Your function**
As an Account Manager you will be overseeing 2 existing, long-standing partnerships within the LifeTech Sales team. You will be responsible for driving incremental new business to DLL by both Relationship Management and Business Development activity, across a mix of DLL’s global and local Healthcare partnerships. You will be required to work closely with representatives of existing and prospective vendor partners and resellers across both Australia and New Zealand, and their end-user customers as applicable.

The role will also be a key liaison on designated accounts with internal departments of DLL including Business Support, Credit, Settlements, Customer Service, Collections, Finance and Asset Management.

The role will be directly responsible for key designated accounts, with an individual sales target. Typical KPIs will include new business volume, margin and other income, partner satisfaction, call activity, and compliance.

Find out more here about how you can unleash your full potential at DLL.

**Day to day**
- Expand and maintain existing partnerships through proactive relationship management. Increase new business volume and DLL share of partner business, through regular call cycles, problem solving, and process improvements.
- Develop and execute program management strategies to exceed sales budgets in place for existing partners including new business volume, margin and fee income with pipeline management.
- Training and development of partner sales teams to ensure high levels of finance penetration and attraction of a high-quality customer base.
- Handle first-line escalation for non-standard enquiries, including pricing, changes in Terms & Conditions, priority deal management and settlement exceptions. Also act as first-line support for partner queries on deal status for designated accounts and other matters.
- Work with customers direct to meet their broader Healthcare finance requirements, that also fall outside of DLL-partner-led business.
- Identify and resolve problems before they impact on the partner and/or their customers.

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Click this link for an overview of all the benefits in your region.

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”
**Your Profile**
- Minimum 5 years' experience in a vendor or channel-focused finance sales / Account Management style role, including success in developing new partner programs.
- Strong understanding of equipment financing in the Healthcare market, including a high technical competence in equipment finance products and associated processes.
- Deadline driven, and with excellent time management skills.
- Self-starter, able to self-motivate and work autonomously in a fast-paced environment with an adaptive approach.
- Positive, can-do attitude is essential with a high attention to detail and a strong compliance focus
- Excellent communication skills - verbal & written.
- A growth mindset, with proven ability to constantly improve oneself.
- High level of interpersonal skills, including an ability to develop close relationships at all levels, and across new referral partners, existing partner contacts, and DLL internal (local and global) stakeholders.
- Demonstrated experience in identifying customer needs and going above expectations in delivering solutions that exceed expectations.

**Choose wellbeing**
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other members
- Health - Manage mental, emotional, and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL
**Settling in**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher col