Duty Manager

5 days ago

Richmond, Australia Element Melbourne Richmond Full time

**About Element Hotel**

At Element, we believe work should complement life—not compete with it. With an eco-conscious philosophy and a passion for wellbeing, we create a space where associates thrive. Energized by a shared commitment to living fully, both at work and at home, we invite you to join our multidimensional team and connect with like-minded guests.

**Position Summary**

As a Duty Manager, you will support the Front Office Manager in overseeing all aspects of departmental operations. You’ll make impactful business decisions, create memorable guest experiences, and embody our values of curiosity, balance, and eco-minded living.

**Key Responsibilities**:

- Assist in managing daily front office operations to uphold hotel standards.
- Reolve guest complaints and disputes with professionalism and empathy.
- Serve as the welcoming face of the hotel, ensuring a seamless guest journey from arrival to departure.
- Supervise staffing levels to meet service
- Master the hotel’s operating system (OPERA or similar) to exceed guest expectations
- Foster strong relationships with guests to encourage repeat bookings.

**About You**
- Previous experience in a similar managerial role.
- Proficiency with OPERA or similar property management systems.
- Full working rights in Australia.
- Enthusiastic about career growth and development.
- Self-motivated, solution-oriented, and adaptable in a fast-paced environment.

**Our Benefits**
- Exclusive staff discounts on food, beverages, and hotel stays (including Marriott International properties).
- Access to the Life Works Program: flexible hours, sabbatical leave, and birthday month paid leave.
- Internationally recognized training and development programs.
- Employee Assistance Program supporting physical, mental, and financial wellbeing.
- Attractive employee referral incentives.
- Be part of the world’s largest hotel network that values diversity, equality, and inclusion.

Element Hotel is part of Marriott International’s Longer Stays portfolio, committed to putting people first for over 90 years.

Location: Richmond, VIC 3185

Pay: $76,000.00 - $78,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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