Membership Sales and Service Representative

7 days ago

Moore Park, Australia NSW Government -Venues NSW Full time

Venues NSW has the responsibility and privilege of managing several stadium and entertainment precincts across NSW including Sydney’s original home of sport, the Sydney Cricket Ground and the brand-new Allianz Stadium located at Moore Park.

ABOUT THE ROLE

We have an exciting opportunity for a customer focused individual to join our Memberships team here at Venues NSW. This role provides accurate and timely information, whilst maintaining a high-level of customer service and administration to our members and their guests.

On a rotational basis, you will be required to work on games days to assist in providing a memorable experience for our members. Events run Monday to Sunday, day, evening, weekends and public holidays so don’t expect to fall into the mainstream Monday to Friday; nine to five in this role.

ABOUT YOU
- Customer centric
- Clear communication
- Organised with a high level of attention to detail
- An attitude of ‘yes’ to every challenge

**Responsibilities**:

- Ensure our Members and Guests receive a positive customer service experience;
- Provide memorable greetings
- Being approachable and welcoming to customers
- Sale of merchandise; including cash handling and balance of daily cash takings
- Processing of membership subscription payments and other membership fees, reconcile membership monies and prepare daily banking requirements
- Anticipating and resolving the issues of Members and Guests; including ensuring any complaints or feedback are handled sensitively or escalated where required
- Comprehensive knowledge of activities and layout o the Sydney Cricket Ground and Stadium Fitness Centre
- Reception desk duties
- Resolving complex issues and responding quickly to customer needs; providing a world class member experience
- Provide a memorable welcome to customers for the SCG Tour Experience; including processing of bookings and issuing passes
- Taking responsibility for delivery of a world class club experience to members, guests and visitors
- Submission and follow up of maintenance requests to the Facilities department
- Support staff in addressing initial patron/Member complaints

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